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Customer Service Representative
Sanford HealthCustomer service representative handling Sanford Health member and provider inquiries remotely. Resolving cases, providing system support, and documenting interactions for a rural health system.
Posted 8/20/2026full-timeRemote • Minnesota, North Dakota, South Dakota, Wisconsin • 🇺🇸 United StatesJunior💰 $16 - $26 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to handle inquiries, resolve issues, and provide end-user support while ensuring compliance with data security standards and corporate policies.
Highest-signal resume keywords
Customer Service ExperienceMicrosoft Office ProficiencyProblem-Solving SkillsCommunication SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceData EntryCase AssessmentInquiry ResolutionSelf-Service FunctionalityDocumentationBasic System Issue Resolution
Soft Skills
Interpersonal SkillsListening SkillsFlexibilityPositive AttitudeAdaptability
Tools & Technologies
MS OfficeOutlookExchange
Industry Keywords
Data Security StandardsCorporate PoliciesCustomer Service PoliciesStandard Operating Procedures
About the role
Key responsibilities & impact- Handle phone calls from and to Sanford Health members, providers, and colleagues
- Assess case complexity, resolve inquiries, or facilitate escalation
- Respond to customer questions through inbound and outbound telephone calls and written correspondence
- Coordinate with Sanford Health departments on inquiries requiring in-depth research
- Document interactions for accurate tracking and analysis
- Promote appropriate use of self-service functionality
- Provide end-user support, including navigation questions and basic system issue resolution
- Identify opportunities to improve self-service functionality and knowledge-management content
- Ensure compliance with corporate data administration rules, data security standards, and Sanford Health policies and procedures
- Follow Customer Service policies, processes, and guidelines
Requirements
What you’ll need- High school diploma or equivalent preferred; bachelor's degree is preferred
- Minimum of one year experience in providing customer service
- General computer skills, including ability to use Microsoft products (MS Office, Outlook/Exchange)
- General organizational and proficient problem-solving skills
- Ability to deliver high-quality customer service consistently in a professional manner
- Ability to follow strict policy guidelines and standard operating procedures
- Ability to deal effectively with dissatisfied customers
- Strong communication, interpersonal, and listening skills
- Flexibility to accommodate staff scheduling changes
- Ability to handle multiple customer requests in a timely manner
- Attention to detail, particularly with entering data
- Positive attitude, ability to learn quickly, and adapt easily to change
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sanford Health Website LinkedIn All Job Openings 10,000+ employees Founded 1894 🛡️ Insurance 🏥 Healthcare ⚕️ Healthcare Insurance Insurance
- Healthcare
- Healthcare Insurance Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class healthcare in America's heartland. Headquartered in Sioux Falls, South Dakota, Sanford Health serves over 1. 4 million patients and nearly 200,000 health plan members across 250,000 square miles. The integrated health system includes 48 medical centers, 211 clinic locations, and more than 160 senior living centers, employing 2,900 physicians and advanced practice providers. Sanford Health is committed to offering compassionate care through its Centers of Excellence, focusing on specialties such as cancer, orthopedics, women’s health, and genetics. Additionally, it provides affordable health insurance, engages in extensive clinical trials, and supports personalized genetic medicine. Customer Service Representative 🔥 0 minutes ago 🌾 North Dakota, Minnesota, +2 more states – Remote 💵 $16 - $25 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required 🦅 H1B Visa Sponsor 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Handle phone calls from and to Sanford Health members, providers, and colleagues
- Assess case complexity, resolve inquiries, or facilitate escalation
- Respond to customer questions through inbound and outbound telephone calls and written correspondence
- Coordinate with Sanford Health departments on inquiries requiring in-depth research
- Document interactions for accurate tracking and analysis
- Promote appropriate use of self-service functionality
- Provide end-user support, including navigation questions and basic system issue resolution
- Identify opportunities to improve self-service functionality and knowledge-management content
- Ensure compliance with corporate data administration rules, data security standards, and Sanford Health policies and procedures
- Follow Customer Service policies, processes, and guidelines 🎯 Requirements
- High school diploma or equivalent preferred; bachelor's degree is preferred
- Minimum of one year experience in providing customer service
- General computer skills, including ability to use Microsoft products (MS Office, Outlook/Exchange)
- General organizational and proficient problem-solving skills
- Ability to deliver high-quality customer service consistently in a professional manner
- Ability to follow strict policy guidelines and standard operating procedures
- Ability to deal effectively with dissatisfied customers
- Strong communication, interpersonal, and listening skills
- Flexibility to accommodate staff scheduling changes
- Ability to handle multiple customer requests in a timely manner
- Attention to detail, particularly with entering data
- Positive attitude, ability to learn quickly, and adapt easily to change Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Care Representative 🔥 45 minutes ago Casella Waste Systems, Inc. 1001 - 5000 🤝 B2B 👥 B2C ⚡ Energy Website LinkedIn All Job Openings Customer Care Representative supporting customers of Casella’s waste management and recycling services. Handling calls, resolving issues, and recommending products or services. 🇺🇸 United States – Remote 💵 $20 - $22 / hour 🔥 Funding within the last year 💰 $37.5M Post-IPO Debt - Casella Waste Systems on 2025-08 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required Associate, Customer Service 🔥 1 hour ago Pearson VUE 1001 - 5000 💼 Consulting 🏥 Healthcare 📦 Logistics Website LinkedIn All Job Openings Pearson customer service associate managing continuing-education approvals and renewal notices. Handling provider, licensee, and client inquiries while maintaining contact information and course credits. 🇺🇸 United States – Remote 💵 $20 - $21 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required Customer Support Representative 🔥 2 hours ago Guidebook Inc. 11 - 50 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Support Representative supporting Guidebook’s event and higher-education mobile app platform. Troubleshooting tickets, optimizing AI tooling, and advocating for customer experience improvements. 🇺🇸 United States – Remote 💵 $50k - $55k / year 💰 Series A - Guidebook on 2018-03 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required Customer Services Representative 🔥 7 hours ago Wellcove 1001 - 5000 🛡️ Insurance 🏥 Healthcare ☁️ SaaS Website LinkedIn All Job Openings Remote customer service representative answering insurance inquiries for Wellcove. Verifying benefits, checking claims status, and updating policy records for Medicare Supplement and Life policies. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required Customer Service Banking Specialist 🔥 12 hours ago CSI 1001 - 5000 💳 Fintech 🏦 Banking 🔒 Cybersecurity Website LinkedIn All Job Openings Customer Service Banking Specialist supporting CSI’s digital banking software platform. Resolving customer issues through calls, chats, tickets, and email while improving product usability. 🇺🇸 United States – Remote 💰 Private Equity Round on 2024-01 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🦅 H1B Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs