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Customer Service Representative
Sanford HealthCustomer Service Representative at Sanford Health handling inquiries and providing assistance. Ensuring positive member experiences through clear communication and problem resolution.
About the role
Key responsibilities & impact- Provide effective and efficient handling of phone calls from or to Sanford Health members, providers, and colleagues ensuring a positive experience for all members
- Assess the level of complexity of cases and provide resolution or facilitate escalation of phone call inquiries
- Provide positive, consistent customer experiences by striving for excellence in understanding and resolving specific requests while showing patience, empathy, compassion and sincerity
- Respond to customer questions via inbound and outbound telephone calls and written correspondence
- Partner with other Sanford Health departments as needed to coordinate inquiries requiring in-depth research to ensure customer satisfaction regarding member and provider questions
- Thoroughly document interaction for accurate tracking and analysis
- Promote the usage of self-service to callers as appropriate
- Provide end-user support including navigational questions, basic system issue resolution, and escalation as applicable
Requirements
What you’ll need- High school diploma or equivalent preferred; bachelor's degree is preferred
- Minimum of one year experience in providing customer service
- General computer skills including the ability to use the range of Microsoft products (MS Office, Outlook/Exchange)
- General organizational and proficient problem solving skills.
Benefits
Comp & perks- Competitive salary
- Health insurance
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem solvingdocumentationinbound callsoutbound callscase resolutionself-service support
Soft Skills
patienceempathycompassionsinceritycommunicationorganizational skills
Certifications
high school diplomabachelor's degree