Customer Service Representative – Health Plan

Sanford Health

Customer Service Representative providing effective call handling and customer support for Sanford Health members. Encourage self-service options and document interactions thoroughly for tracking.

Posted 5/2/2026full-timeRemote • Iowa, Minnesota, North Dakota, South Dakota, Wisconsin • 🇺🇸 United StatesJunior💰 $16 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provide effective and efficient handling of phone calls from or to Sanford Health members, providers, and colleagues ensuring a positive experience for all members.
Quickly assess the level of complexity of cases and provide resolution or facilitate escalation of phone call inquiries.
Provides positive, consistent customer experiences by striving for excellence in understanding and resolving specific requests while showing patience, empathy, compassion and sincerity.
Responds to customer questions via inbound and outbound telephone calls and written correspondence.
Partners with other Sanford Health departments as needed to coordinate on inquiries requiring in depth research to ensure customer satisfaction regarding member and provider questions.
Thoroughly documents interaction for accurate tracking and analysis.

Requirements

What you’ll need

High school diploma or equivalent preferred; bachelor's degree is preferred.
Minimum of one year experience in providing customer service.
General computer skills including the ability to use the range of Microsoft products (MS Office, Outlook/Exchange).
General organizational and proficient problem solving skills.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sanford Health Website LinkedIn All Job Openings 10,000+ employees Founded 1894 ⚕️ Healthcare Insurance Healthcare Insurance Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class healthcare in America's heartland. Headquartered in Sioux Falls, South Dakota, Sanford Health serves over 1. 4 million patients and nearly 200,000 health plan members across 250,000 square miles. The integrated health system includes 48 medical centers, 211 clinic locations, and more than 160 senior living centers, employing 2,900 physicians and advanced practice providers. Sanford Health is committed to offering compassionate care through its Centers of Excellence, focusing on specialties such as cancer, orthopedics, women’s health, and genetics. Additionally, it provides affordable health insurance, engages in extensive clinical trials, and supports personalized genetic medicine. Customer Service Representative – Health Plan 🔥 0 minutes ago 🌾 Iowa, North Dakota, +3 more states – Remote 💵 $16 - $25 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide effective and efficient handling of phone calls from or to Sanford Health members, providers, and colleagues ensuring a positive experience for all members.
Quickly assess the level of complexity of cases and provide resolution or facilitate escalation of phone call inquiries.
Provides positive, consistent customer experiences by striving for excellence in understanding and resolving specific requests while showing patience, empathy, compassion and sincerity.
Responds to customer questions via inbound and outbound telephone calls and written correspondence.
Partners with other Sanford Health departments as needed to coordinate on inquiries requiring in depth research to ensure customer satisfaction regarding member and provider questions.
Thoroughly documents interaction for accurate tracking and analysis. 🎯 Requirements
High school diploma or equivalent preferred; bachelor's degree is preferred.
Minimum of one year experience in providing customer service.
General computer skills including the ability to use the range of Microsoft products (MS Office, Outlook/Exchange).
General organizational and proficient problem solving skills. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🔥 33 minutes ago Moen 1001 - 5000 🔧 Hardware 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Customer Service Representative providing high quality care for luxury products at Fortune Brands. Handling calls and emails to resolve consumer inquiries and technical issues. 🇺🇸 United States – Remote 💵 $17 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor 🗣️🇫🇷 French Required Customer Service Representative 🔥 33 minutes ago Moen 1001 - 5000 🔧 Hardware 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Luxury Product Consultant handling inbound consumer calls and resolving product issues for House of Rohl. Delivering exceptional consumer experiences while meeting daily performance targets. 🇺🇸 United States – Remote 💵 $37.7k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor 🗣️🇫🇷 French Required Customer Service Representative 🔥 33 minutes ago Moen 1001 - 5000 🔧 Hardware 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Luxury Product Consultant providing high quality customer care for luxury products at Fortune Brands. Responsible for customer inquiries, troubleshooting, and maintaining high service standards. 🇺🇸 United States – Remote 💵 $37k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Customer Service Representative 🔥 33 minutes ago Moen 1001 - 5000 🔧 Hardware 👥 B2C 🛍️ eCommerce Website LinkedIn All Job Openings Luxury Product Consultant responsible for providing high-quality customer care at Fortune Brands. Managing inbound calls and emails to assist customers with product inquiries and issues. 🇺🇸 United States – Remote 💵 $37.7k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor 🗣️🇫🇷 French Required Customer Service Representative 🔥 1 hour ago Motorola Solutions 10,000+ employees 🔐 Security 📡 Telecommunications 🏢 Enterprise Website LinkedIn All Job Openings Customer Service Representative Administrator handling account management and collaboration with field agents. Working in a remote capacity to ensure effective recovery of collateral for clients. 🇺🇸 United States – Remote 💵 $40k - $45.8k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproblem solvingdocumentation

Soft Skills

patienceempathycompassionsincerityorganizational skills

Certifications

high school diplomabachelor's degree