Financial Counseling Representative

Sanford Health

Financial Counseling Representative at Sanford Health answering billing questions and providing financial counseling to patients on insurance coverage and payment options.

Posted 5/1/2026full-timeRemote • North Dakota, South Dakota • 🇺🇸 United StatesJuniorMid-Level💰 $18 - $28 per hourWebsite

About the role

Key responsibilities & impact

Answers billing questions.
Reviews patient's insurance coverage and Explanation of Benefits (EOBs).
Provides clarification regarding what charges were incurred and why they were incurred.
Reviews insurance denials and provides an explanation for the denial to the patient.
Reviews payment plan guidelines and assists in setting up payment arrangements.
Determines if patient is eligible for payment assistance programs and assists in the application process, if applicable.
Educates patients regarding insurance concepts, such as what copayments are, what services are covered, effective dates of coverage, when a referral is needed and the effect on insurance, how to obtain a valid referral and resubmit the claim, and how effective dates of coverage influence insurance payments.
May assist patient in filling out medical assistance program paperwork, as well as referrals to Medicaid or other insurance aid or disability programs.
Frequently advises uninsured patients on outstanding medical costs associated with procedures performed in a clinic setting and establishes a payment plan.
Interacts with patients in-person and must be able to empathize with them while also diffusing strong emotions.
Calculates and provides cost estimates for medical procedures, including the patient's anticipated share.
Advises on and collects prepayments for services not covered by insurance. May perform guest service duties, as needed. Other duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent preferred.
Post-secondary education preferred.
Two years' experience in healthcare service or health insurance preferred.
Knowledge of third party payers and basic bookkeeping or accounting principles is required.
Requires a thorough understanding of insurance products and the ability to accurately read an EOB to determine what adjustments have been made, what payments have been received, and calculate pending balances.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sanford Health Website LinkedIn All Job Openings 10,000+ employees Founded 1894 ⚕️ Healthcare Insurance Healthcare Insurance Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class healthcare in America's heartland. Headquartered in Sioux Falls, South Dakota, Sanford Health serves over 1. 4 million patients and nearly 200,000 health plan members across 250,000 square miles. The integrated health system includes 48 medical centers, 211 clinic locations, and more than 160 senior living centers, employing 2,900 physicians and advanced practice providers. Sanford Health is committed to offering compassionate care through its Centers of Excellence, focusing on specialties such as cancer, orthopedics, women’s health, and genetics. Additionally, it provides affordable health insurance, engages in extensive clinical trials, and supports personalized genetic medicine. Financial Counseling Representative 🔥 4 minutes ago 🌾 North Dakota, South Dakota – Remote 💵 $17 - $28 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 🛋️ Counselor 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answers billing questions.
Reviews patient's insurance coverage and Explanation of Benefits (EOBs).
Provides clarification regarding what charges were incurred and why they were incurred.
Reviews insurance denials and provides an explanation for the denial to the patient.
Reviews payment plan guidelines and assists in setting up payment arrangements.
Determines if patient is eligible for payment assistance programs and assists in the application process, if applicable.
Educates patients regarding insurance concepts, such as what copayments are, what services are covered, effective dates of coverage, when a referral is needed and the effect on insurance, how to obtain a valid referral and resubmit the claim, and how effective dates of coverage influence insurance payments.
May assist patient in filling out medical assistance program paperwork, as well as referrals to Medicaid or other insurance aid or disability programs.
Frequently advises uninsured patients on outstanding medical costs associated with procedures performed in a clinic setting and establishes a payment plan.
Interacts with patients in-person and must be able to empathize with them while also diffusing strong emotions.
Calculates and provides cost estimates for medical procedures, including the patient's anticipated share.
Advises on and collects prepayments for services not covered by insurance. May perform guest service duties, as needed. Other duties as assigned. 🎯 Requirements
High school diploma or equivalent preferred.
Post-secondary education preferred.
Two years' experience in healthcare service or health insurance preferred.
Knowledge of third party payers and basic bookkeeping or accounting principles is required.
Requires a thorough understanding of insurance products and the ability to accurately read an EOB to determine what adjustments have been made, what payments have been received, and calculate pending balances. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Genetic Counselor 🔥 5 hours ago Labcorp 10,000+ employees 💊 Pharmaceuticals 🧬 Biotechnology Website LinkedIn All Job Openings Remote Genetic Counselor providing comprehensive prenatal genetic counseling to diverse patients according to established guidelines while participating in educational and research initiatives. 🇺🇸 United States – Remote 💵 $85k - $120k / year 💰 Post-IPO Debt on 2019-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor 🦅 H1B Visa Sponsor Utilization Review Counselor – Behavioral Health 🔥 7 hours ago Rosecrance Behavioral Health 1001 - 5000 🧘 Wellness 🤝 Non-profit Website LinkedIn All Job Openings Coordinate Managed Care services in behavioral health at Rosecrance, facilitating recovery and delivering assessment/admission services to clients and families. 🇺🇸 United States – Remote 💵 $50.8k - $57.8k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor EAP Clinical Counselor – Overnight 🔥 8 hours ago Workplace Options 1001 - 5000 🤝 B2B 🧘 Wellness 👥 HR Tech Website LinkedIn All Job Openings EAP Clinical Counselor providing emotional support to individuals via phone, video, and chat. Engaging clients to navigate challenges while ensuring confidentiality and ethically maintaining professionalism. 🇺🇸 United States – Remote 💵 $58.3k / year 💰 Private Equity Round on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🛋️ Counselor Licensed Clinical Professional Counselor 🔥 11 hours ago BetterHelp 1 - 10 👥 B2C ⚕️ Healthcare Insurance 🧘 Wellness Website LinkedIn All Job Openings Licensed Clinical Professional Counselor providing expert therapy services remotely with BetterHelp. Focused on client care rather than administrative tasks in an online therapy platform. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor Licensed Mental Health Counselor 🔥 14 hours ago BetterHelp 1 - 10 👥 B2C ⚕️ Healthcare Insurance 🧘 Wellness Website LinkedIn All Job Openings Licensed Mental Health Counselor providing remote therapy for clients on BetterHelp's online platform. Focus on client care without the hassle of insurance and administrative work. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🛋️ Counselor View More Counselor Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

billinginsurance coverageExplanation of Benefits (EOB)payment plan guidelinespayment assistance programsmedical assistance program paperworkcost estimatesprepaymentsbasic bookkeepingaccounting principles

Soft Skills

empathycommunicationinterpersonal skillsconflict resolutioncustomer service