Applications Support Analyst
Sanford Health
full-time
Posted on:
Location Type: Remote
Location: South Dakota • Wisconsin • United States
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Salary
💰 $26 - $42 per hour
Job Level
About the role
- Performs routine healthcare information system and application support
- Utilizes analytical skills and experiences to investigate or escalate support issues
- Resolves incidents and service requests
- Assists in the creation and maintenance of training documentation
- Incorporates appropriate presentation techniques to support and/or lead training sessions
- Researches, analyzes and makes recommendations for application workflow improvements
- Creates and analyzes reports created using multiple reporting mechanisms
- Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs
- Promotes and participates in a team approach
- Works with other departments and outside vendors
Requirements
- Bachelor's Degree required
- Area of focus in Information Technology, Healthcare, Business, or related field preferred
- One year of relevant experience in application support, hardware or interface preferred
- If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare information systemsapplication supportanalytical skillsreporting mechanismsworkflow improvementsinformation technologiesincident resolutionservice request managementtraining documentationtesting
Soft Skills
team collaborationcommunicationpresentation skillsproblem-solvinganalytical thinking
Certifications
Information Technology (IT) certification