Sandvik

Field Service Technician

Sandvik

full-time

Posted on:

Location Type: Office

Location: Saskatoon • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

About the role

  • Maintenance and servicing of equipment
  • Planning for correct tools and parts required to perform tasks, according to all work procedures
  • Commissioning of products that includes pre-delivery inspections and hot (operational and at customer site) commissioning
  • Conduct root cause analysis (RCA) to identify and solve common problems, as a first line support
  • Identify components, understand basic functionality, and conduct maintenance and repair work accordingly
  • This includes the provision of preventive and cost-efficient repairs
  • Support the customer’s product/equipment/processes by suggesting possible improvements (According to sales area requirements)
  • Uses knowledge and experience to solve standard problems for customers
  • Completes maintenance reports for internal and external stakeholders, e.g., report and document on maintenance and/or repairs completed
  • Obtain customer authorization to invoice
  • Occasionally collect technical feedback in the Sales Area (inputted into Database)
  • Assign simple tasks to junior staff and guide them in their completion
  • Coach customer technicians on basic servicing and maintenance principles
  • Ensure that all routine work procedures (using the tools provided), are carried out according to safety standards.

Requirements

  • Diploma in a Mechanical/Electrical Field and Red Seal Heavy Duty Mechanic License
  • At least 3 years related experience with mining equipment is considered an asset
  • Previous experience with Sandvik equipment would be an asset
  • Excellent proficiency in reading schematics
  • Demonstrated ability to diagnose, troubleshoot and repair mechanical issues with mining equipment
  • Strong written and verbal communication skills
  • Computer literacy (MS Office)
  • Valid driver’s license and willingness to travel to local mine sites and across Western Canada as required
  • Ability and willingness to work varied shifts (as required)
  • Must be legally eligible to work in Canada.
Benefits
  • Paid Travel Time
  • Ample opportunity for overtime that is paid as per provincial standards
  • Tool reimbursement program
  • A comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits
  • Paid training and development opportunities
  • Support from an experienced network of technicians across the globe

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
maintenanceservicingcommissioningroot cause analysispreventive repairsdiagnosetroubleshootrepairreading schematicsmechanical issues
Soft skills
communicationcoachingguidanceproblem-solvingcustomer support
Certifications
Diploma in Mechanical FieldDiploma in Electrical FieldRed Seal Heavy Duty Mechanic Licensevalid driver’s license