Product Support Specialist – Load & Haul

Sandvik Group

Product Support Specialist for underground Load & Haul at Sandvik Mining, providing advanced technical support and guidance on equipment and operations.

Posted 7/27/2026full-timeRemote • Colorado, Nevada • 🇺🇸 United StatesSeniorLead💰 $130,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the highest-level technical support resource for underground Load & Haul equipment
Provide expert troubleshooting support for electrical, hydraulic, mechanical, drivetrain, and control system issues
Support major component failures, machine commissioning, corrective campaigns, warranty investigations, and fleet performance improvement initiatives
Assist field service teams and customers with complex diagnostics and root cause investigations
Analyze equipment failures, component life trends, machine health data, and maintenance practices
Develop corrective actions and reliability improvement programs to reduce downtime and total cost of ownership
Support implementation of condition monitoring, predictive maintenance, and digital fleet management solutions
Recommend operational and maintenance improvements that increase machine availability and productivity
Provide application expertise during equipment sales campaigns and project evaluations
Assist Account Managers with technical presentations, equipment recommendations, and value-based selling initiatives
Review technical specifications, operating requirements, and equipment configurations to ensure solution alignment with customer needs
Develop and deliver technical training programs for underground Load & Haul equipment
Create machine-specific training packages for service technicians, operators, trainers, and customer personnel
Mentor field service personnel and develop technical competency across the Sales Area
Lead technical readiness activities for new equipment introductions, upgrades, and product launches
Support large customer fleet deployments and project start-ups
Act as the primary technical interface between the Sales Area, Product Line, Engineering, Reliability, and Customer Support teams

Requirements

What you’ll need

Bachelors degree in engineering discipline, heavy equipment technology or other related technical discipline or equivalent
4 years experience
8 years experience with Load and Haul equipment
Expertise in diesel technologies
Demonstrated expertise in underground loaders (LHDs), haul trucks, and related mining equipment
Extensive experience in troubleshooting and maintaining heavy mining equipment
Proven experience delivering technical training and coaching programs
Strong understanding of underground mining operations and production processes
Proficiency with digital service platforms, equipment monitoring tools, and business applications
Strong verbal and written communication skills
Ability to travel within the Sales Area to support customers and business needs

Benefits

Comp & perks

comprehensive total compensation package
competitive benefits package of health, dental, and disability insurance
outstanding 401(k) retirement savings plan
opportunities for professional competence development
training and career advancement