CRM Systems Manager

Sandstone

CRM Systems Manager for Sandstone Care focusing on Salesforce and marketing technologies. Role involves collaboration with IT and Marketing teams to improve client engagement and drive growth.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $80,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

The CRM Systems Manager at Sandstone Care is a service-oriented technologist embedded within the IT Department, responsible for the configuration, build, and continuous improvement of the platforms that power our Growth organization—Salesforce Sales Cloud, Salesforce Marketing Cloud, CallTrackingMetrics (CTM), and Five9.
This role is the day-to-day owner and primary administrator of the Business Development, Marketing, and Admissions technology stack, partnering daily with department leaders to translate business goals into scalable, sustainable solutions that drive client growth, improve client engagement, and support Sandstone Care’s mission to inspire and empower change.
While the CRM Systems Manager reports to the VP of IT, they will work hand-in-hand with the SVP of Marketing and the SVP of Admissions, acting as a true business partner who reads between the lines, anticipates downstream impacts, and looks beyond the immediate ticket to consider what is best for the company as a whole.
This role is for someone who is flexible, eager to collaborate, and motivated to be a strong contributing member of the IT team, not a siloed contributor.
The CRM Systems Manager is the day-to-day owner of the Growth platform stack: gathering requirements, configuring and building solutions in-house wherever possible, leveraging vendor and IT architecture partners thoughtfully when the work calls for it, and leading rollouts to department heads and end users.

Requirements

What you’ll need

Candidates must be eligible to work in the United States
Minimum of 3+ years of progressive Salesforce Administrator experience, with demonstrated growth into Senior Administrator, lead, or team-managing responsibilities
Certified Salesforce Administrator – ADM 201 is required
Certified Salesforce Administrator – ADM 211 is preferred
Familiarity with CRM-adjacent platforms such as CallTrackingMetrics (CTM), Five9, or comparable contact-center / call-attribution tools is a strong plus; willingness to learn and own these systems is required
Other Salesforce Certifications (ie Process Automation, Platform App Builder) is preferred
Experience with API integrations is preferred
Hands-on experience administering and configuring Salesforce Sales Cloud is required; exposure to or hands-on experience with Salesforce Marketing Cloud is strongly preferred
Must be able to work across multiple time zones
Bachelor’s Degree is preferred
Previous experience or general knowledge of behavioral health treatment providers is preferred
Experience using Microsoft Office products such as Word, Excel, PowerPoint, Outlook, Access, etc.

Benefits

Comp & perks

A competitive compensation and total rewards package including a meaningful salary, merit-based pay increases, and professional growth opportunities.
A flexible PTO package that includes accrued PTO, paid holidays, and wellbeing days
401(K) program with 5% company match
High quality medical, dental, and vision insurance with a variety of package options that meet your needs and majority company paid.
A robust Employee Assistance Program: Including counseling, legal consultations, financial planning, and wellness coaching.
A collaborative and supportive community of therapists and team members: Fostering a positive work environment.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce Sales CloudSalesforce Marketing CloudCallTrackingMetricsFive9API integrationsSalesforce AdministratorProcess AutomationPlatform App Builderconfigurationbuilding solutions

Soft Skills

service-orientedcollaborationflexibilitycommunicationproblem-solvingleadershiporganizationalbusiness partnershipanticipation of impactsclient engagement

Certifications

Certified Salesforce Administrator - ADM 201Certified Salesforce Administrator - ADM 211Salesforce Process AutomationSalesforce Platform App Builder