Sandstone

Customer Success Manager

• The CRM Systems Manager at Sandstone Care is a service-oriented technologist embedded within the IT Department, responsible for the configuration, build, and continuous improvement of the platforms that power our Growth organization—Salesforce Sales Cloud, Salesforce Marketing Cloud, CallTrackingMetrics (CTM), and Five9.
• This role is the day-to-day owner and primary administrator of the Business Development, Marketing, and Admissions technology stack, partnering daily with department leaders to translate business goals into scalable, sustainable solutions that drive client growth, improve client engagement, and support Sandstone Care’s mission to inspire and empower change.
• While the CRM Systems Manager reports to the VP of IT, they will work hand-in-hand with the SVP of Marketing and the SVP of Admissions, acting as a true business partner who reads between the lines, anticipates downstream impacts, and looks beyond the immediate ticket to consider what is best for the company as a whole.
• This role is for someone who is flexible, eager to collaborate, and motivated to be a strong contributing member of the IT team, not a siloed contributor.
• The CRM Systems Manager is the day-to-day owner of the Growth platform stack: gathering requirements, configuring and building solutions in-house wherever possible, leveraging vendor and IT architecture partners thoughtfully when the work calls for it, and leading rollouts to department heads and end users.

CRM Systems Manager

People Operations

• Serve as the primary People & Culture advisor for assigned facilities, ensuring our mission is woven into every local operation.
• Coach and influence managers to lead with empathy, accountability, and professional excellence.
• Use data-driven insights to design engagement and workforce planning initiatives that keep our best talent in the field.
• Partner with regional leaders to lead workforce planning efforts, identifying future talent needs and ensuring our staffing models support both operational growth and clinical excellence.
• Lead a regional hiring strategy that prioritizes "cultural add" and quality, ensuring no young person waits for care due to a staffing gap.
• Partner with our TA Specialists to create proactive pipelines, modernizing how we find and onboard top-tier clinical talent.
• Act as the regional subject matter expert on TJC and state-specific behavioral health regulations and employment law, protecting our mission through meticulous compliance.
• Lead objective, thorough investigations into employee relations matters, fostering a culture of integrity, accountability, and psychological safety.
• Use regional business metrics and people analytics (retention, productivity, and engagement data) to diagnose organizational needs and drive a people strategy that improves overall business performance.

CRM Systems Manager

HR People Partner