Sandboxx

Customer Support

• Deliver outstanding customer support via Intercom, our primary customer service tool.
• Respond promptly and professionally to inquiries, troubleshoot issues, and provide solutions.
• Ensure customers feel heard, supported, and valued throughout their interaction with Sandboxx.
• Collaborate with internal teams (engineering, product, operations) to escalate and resolve complex issues.
• Maintain accurate records of customer interactions and feedback in Intercom.
• Identify common customer pain points and share insights to help improve processes, tools, and product features.
• Uphold Sandboxx’s commitment to providing compassionate, mission-driven support.
• Hours will be from 12:00 to 8:00 pm EST, Monday through Thursday, and one weekend day.
• This is a 1099 contractor position. Hourly rate based on experience.

Customer Happiness Associate