Sand Cherry

Customer Support

• Assess customer experience pain points using data and LBGUPS methodology.
• Create current state and future state customer journey maps.
• Build Customer Experience strategy that drives increase in NPS.
• Recommend and facilitate decision making of strategic plan and approach to include timelines and resource needs.
• Structure, manage, facilitate and provide hands on delivery of customer operations process improvement initiatives through immediate, medium, and long-term improvements.
• Daily, hands-on program/project management throughout the program and project life cycle.
• Build and maintain program and project deliverables; complete project and program communication documents using PowerPoint, Excel, MS Project, and other tools.
• Establish risk management, escalation paths, and take corrective measurements.
• Drive progress by engaging and influencing cross functional participants.
• Consistently exercise informed judgment and discretion in matters of significance.

Customer Experience Consultant – Telecommunications

Product Designer

• Provide detailed interface design, including designing usable web/mobile layout, navigation, and content writing elements while maximizing system performance
• Define and implement product vision and design strategy to build experiences for users
• Gather and translate business requirements and user needs into hi-fidelity prototypes and UI designs
• Collaborate with cross-departmental teams, business leaders and stakeholders
• Understand every aspect of the user's experience and business goals to coordinate and deliver designs, prototypes, and documentation to high standards
• Analyze data and user feedback to make critical design decisions and continually improve the user experience
• Present design solutions to senior management, project teams, partners, and stakeholders
• Recommend improvements in UI design elements that enable internal business partners to achieve their goals
• Utilize technical knowledge to produce achievable and efficient solutions
• Test UI design as it's developed to ensure pages project desired look and feel
• Recommend improvements in web functionality, navigation, and UI design elements
• Serve as an informal functional tester for web UI design projects

UX Designer

Project Manager

• Lead CCUS projects from early planning and Front End Loading (FEL) through construction, commissioning, and handover.
• Establish project controls, governance, and execution plans in a developing organization.
• Manage Engineering, Procurement, and Construction (EPC) partners delivering $100MM+ capital projects.
• Own scope, schedule, cost, and risk using classical project management practices.
• Interface with investors, partners, regulators, and technical teams to drive alignment and decisions.
• Strong project management skills and good knowledge of contract types and project strategies involving the design and construction of industrial facilities.
• Strong integration and communication skills allowing result delivery through distributed teams and without direct authority over many of the key resources.
• Ability to understand complex problems and ensure efficient use of resources to deliver project results.
• Demonstrate safety leadership, integrity, accountability, and transparency while upholding standards, values, and culture.
• Document and apply lessons learned for continuous process improvement.
• Ensure the project’s economic model is accurate weighing risks and validating input.
• Collaborate across functions such as Geology, Land, Business Development.
• Develop and apply the project playbook and best practices tool kit.
• Assist in managing vendor, supplier, and service providers.

Project Manager, CCUS Capital Projects

Business Development Rep

• Conduct market research and analysis to identify trends, opportunities, and competitive insights.
• Develop and design PowerPoint pitch decks, proposals, and presentations for internal and external stakeholders.
• Maintain and organize the BD team’s funnel, ensuring accurate tracking of opportunities and progress.
• Collaborate with the commercial team to support deal execution and client engagement.
• Serve as a strategic partner to the VP of BD, helping to prioritize initiatives, manage workflows, and fill operational gaps.
• Provide thoughtful input and organizational finesse to strengthen BD processes and outcomes.

Business Development Specialist

Business Analyst

• **Responsibilities**
• - **Analyze and Evaluate Systems:** Review, analyze, and evaluate information technology systems, data flows, and operational processes across product service delivery and testing
• - **Lead Requirements Gathering:** Conduct end-to-end requirements elicitation through interviews, workshops, and independent research. Translate business needs into clear, actionable functional and technical specifications.
• - **Bridge Business and Technical Teams:** Act as the primary liaison between users, business stakeholders, and technical/development teams to ensure accurate understanding and implementation of requirements.
• - **Support Agile Delivery:** Lead Agile ceremonies including sprint planning, backlog grooming, and stand-ups; ensure user stories, acceptance criteria, and deliverables are clearly defined, validated, and tracked in JIRA.
• - **Document and Communicate:** Prepare and maintain comprehensive documentation such as business requirements, process maps, system issues, defects and resolution logs. Present findings and recommendations clearly to both technical and non-technical audiences.
• - **Collaborate Cross-Functionally:** Partner with product owners, architects, engineers, and delivery teams to align system design and implementation with business goals and service delivery needs.
• - **Test and Validate Solutions:** Support QA and UAT processes by verifying that delivered functionality meets business and technical requirements.
• - **Optimize Tools and Workflows:** Recommend and support enhancements to key delivery systems to streamline engineering processes.
• - **Drive Continuous Improvement:** Use data-driven insights to identify performance gaps, propose workflow refinements, and contribute to the evolution of telecom service delivery capabilities.

Customer Experience Consultant – Telecommunications

UX Designer

Project Manager, CCUS Capital Projects

Business Development Specialist

Scrum Master, Technical Business Analyst – Telecom