Sand Cherry

Business Analyst – Business Process Mapping

Sand Cherry

contract

Posted on:

Location Type: Remote

Location: Remote • Colorado, Illinois, New Hampshire, Pennsylvania • 🇺🇸 United States

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Salary

💰 $80 - $95 per hour

Job Level

Mid-LevelSenior

About the role

  • Conduct discovery sessions with business stakeholders and subject matter experts across impacted teams to accurately capture current-state and future-state processes.
  • Develop clear and detailed process maps, workflow diagrams, and documentation (using Visio or similar tools) to support systems requirements development and automation design.
  • Identify process gaps, bottlenecks, and dependencies that impact operational efficiency or customer experience.
  • Collaborate closely with Product Owners, System Analysts, and Development teams to ensure business requirements are fully aligned with technical capabilities.
  • Use business process maps to helps define appropriate data flow between applicable systems.
  • Translate process insights into functional and non-functional requirements for technology solutions.
  • Support the creation of business cases for automation opportunities, including measurable benefits and performance metrics.
  • Facilitate workshops, walkthroughs, and validation sessions with operational teams to confirm process accuracy and feasibility of proposed improvements.
  • Maintain documentation repositories and ensure consistent process governance standards are applied across teams.
  • Partner with Change Management teams to communicate process updates and support smooth implementation.
  • Maintain the highest standards of detail quality, version control and change management for all documentation.
  • Gather and document end-to-end system requirements by engaging stakeholders, conducting discovery sessions, and ensuring clarity and accuracy in System Requirements Documents (SRDs).
  • Maintain full traceability of requirements from initial scope through design, testing, and deployment

Requirements

  • Bachelor’s degree in Business Administration, Information Systems, Industrial Engineering, or a related field (or equivalent experience).
  • 5+ years of experience as a Business Analyst, Process Analyst, or similar role—preferably within the telecommunications, cable, or technology industry.
  • Experience supporting OSS/BSS systems or CRM/workforce management platforms in telecom.
  • Knowledge of data flow mapping, integration dependencies, and system interoperability concepts.
  • Understanding of Agile and Waterfall delivery methodologies.
  • Certification(s) in Business Analysis (CBAP, CCBA) or Process Improvement (Lean Six Sigma Green/Black Belt).
Benefits
  • Our team is unique — we are passionate about what we do.
  • We recognize our employees for their contributions.
  • Our culture is one of the most friendly and communicative in the consulting industry.
  • Sand Cherry is not a top-heavy organization.
  • We offer the opportunity to be part of a digital workforce.
  • Discover the experience that only comes with self-responsibility in the workplace.
  • Our team members manage their own workloads and are expected to deliver exceptional work for our clients.
  • Professional career growth is one of our main priorities, as we affirm that investing in our Consultants and empowering our people will also deliver the best results and value for our clients.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
process mappingworkflow diagramsdocumentationdata flow mappingintegration dependenciessystem interoperabilityfunctional requirementsnon-functional requirementsperformance metricschange management
Soft skills
collaborationcommunicationfacilitationattention to detailstakeholder engagementproblem-solvinganalytical thinkingorganizational skillsworkshop facilitationprocess governance
Certifications
CBAPCCBALean Six Sigma Green BeltLean Six Sigma Black Belt