Senior Product Manager
DaVita Kidney Care
Product Owner
Sand Cherry
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $135,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SDLC
About the role
- Define and support product vision, roadmap, and success metrics in alignment with business and operational strategies.
- Translate operational needs into actionable user stories and epics, ensuring clarity of requirements and expected outcomes.
- Collaborate with UX, development, and QA teams to guide solution design and ensure quality, usability, and adoption by frontline teams.
- Facilitate Agile ceremonies (stand-ups, sprint planning, retrospectives, demos) to support delivery and stakeholder alignment, as needed.
- Partner with call center leadership, field operations, and cross-functional stakeholders to identify, evaluate, and prioritize features and enhancements that deliver measurable value.
- Identify and proactively remove blockers or dependencies impacting delivery.
- Maintain and prioritize the product backlog, ensuring it reflects the most critical needs of call center and field operations users.
- Analyze, and map current-state and future-state processes (ex. troubleshooting workflows, installation/decommission activities).
- Design and document process flows. Publish into user platforms.
- Gather, document, and validate business requirements directly from call center, field operations and other end users.
- Develop functional and technical specifications to guide development and integration.
- Ensure internal tools are intuitive, efficient, and aligned with employee workflows for technical troubleshooting, installations, and field operations.
- Conduct user interviews, feedback sessions, and usability testing with operations teams to validate solutions.
- Create process flow, user documentation and communications to support tool adoption and minimize operational disruption.
- Oversee integration of tools with applicable internal systems (e.g., ticketing, CRM, network operations platforms) to streamline workflows across the organization.
- Collaborate with IT, engineering, and vendor partners to ensure integrated solutions are developed according to business needs.
- Monitor adoption, performance, and ROI, identifying opportunities for continuous improvement and efficiency gains.
- Serve as the primary liaison between business units, development teams, and leadership.
- Facilitate tool demos and stakeholder reviews to communicate vision, progress, and results.
- Deliver clear reporting and updates to support transparency and decision-making.
Requirements
- Bachelor’s degree in Business, Computer Science, Engineering or similar field
- 5+ years in a Product Owner, Manager, Business Analyst, or hybrid role with strong Agile delivery experience.
- Experience in telecommunications industry or other large-scale enterprise environments.
- Proven success driving product strategy and feature delivery for internal enterprise or operational tools.
- Knowledge of ITIL, SDLC, process automation, or workflow management practices.
- Strong background in requirements gathering, user story writing, and process design.
- Experience working closely with stakeholders from tech support call centers, field operations, or other high-volume operational functions.
- Familiarity with tool/system integrations, APIs, and workflow automation.
- Proficiency with Agile tools such as JIRA, Confluence, or similar.
- Experience with MS office tools such as PPT for creating decks and working with Excel for data are required.
- Certifications such as CSPO, PSPO, CSM, or CBAP are preferred.
Benefits
- Our team is unique — we are passionate about what we do.
- We recognize our employees for their contributions.
- Our culture is one of the most friendly and communicative in the consulting industry.
- We offer the opportunity to be part of a digital workforce.
- Discover the experience that only comes with self-responsibility in the workplace.
- Our team members manage their own workloads and are expected to deliver exceptional work for our clients.
- Professional career growth is one of our main priorities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Agile deliveryrequirements gatheringuser story writingprocess designprocess automationworkflow managementfunctional specificationstechnical specificationsintegrationdata analysis
Soft skills
collaborationcommunicationstakeholder managementproblem-solvingfacilitationuser advocacytransparencyleadershipadaptabilitycritical thinking
Certifications
CSPOPSPOCSMCBAP
