Product Manager

• Define and support product vision, roadmap, and success metrics in alignment with business and operational strategies.
• Translate operational needs into actionable user stories and epics, ensuring clarity of requirements and expected outcomes.
• Collaborate with UX, development, and QA teams to guide solution design and ensure quality, usability, and adoption by frontline teams.
• Facilitate Agile ceremonies (stand-ups, sprint planning, retrospectives, demos) to support delivery and stakeholder alignment, as needed.
• Partner with call center leadership, field operations, and cross-functional stakeholders to identify, evaluate, and prioritize features and enhancements that deliver measurable value.
• Identify and proactively remove blockers or dependencies impacting delivery.
• Maintain and prioritize the product backlog, ensuring it reflects the most critical needs of call center and field operations users.
• Analyze, and map current-state and future-state processes (ex. troubleshooting workflows, installation/decommission activities).
• Design and document process flows. Publish into user platforms.
• Gather, document, and validate business requirements directly from call center, field operations and other end users.
• Develop functional and technical specifications to guide development and integration.
• Ensure internal tools are intuitive, efficient, and aligned with employee workflows for technical troubleshooting, installations, and field operations.
• Conduct user interviews, feedback sessions, and usability testing with operations teams to validate solutions.
• Create process flow, user documentation and communications to support tool adoption and minimize operational disruption.
• Oversee integration of tools with applicable internal systems (e.g., ticketing, CRM, network operations platforms) to streamline workflows across the organization.
• Collaborate with IT, engineering, and vendor partners to ensure integrated solutions are developed according to business needs.
• Monitor adoption, performance, and ROI, identifying opportunities for continuous improvement and efficiency gains.
• Serve as the primary liaison between business units, development teams, and leadership.
• Facilitate tool demos and stakeholder reviews to communicate vision, progress, and results.
• Deliver clear reporting and updates to support transparency and decision-making.

Product Owner

Senior Product Manager – Opt-In Rewards

Senior Product Manager

Product Manager – OMS Implementation

Senior Staff Product Manager – Digital Plant Design

Senior Principal Product Manager