Sanas

Strategic Account Growth Manager

Sanas

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

SeniorLead

About the role

  • Partner with BPO organizations and sell Sanas’ real-time speech platform to banking, payment processing, and financial-services companies.
  • Identify and execute opportunities to grow existing accounts through upsell, cross-sell, and value expansion programs.
  • Work with Customer Success, new logo Sales, and Product to drive adoption, reduce churn, and increase net new revenue.
  • Partner with new logo Account Managers and Solutions Engineers to create success plans aligned to customer goals and business value metrics.
  • Participate in QBRs and client meetings to analyze product usage and customer feedback to spot risks and surface opportunities.
  • Design and test lifecycle touchpoints to improve product adoption, onboarding, and expansion.
  • Build dashboards and frameworks to track customer health, usage KPIs, and engagement milestones.
  • Segment customers by vertical, size, and stage to deploy personalized growth strategies.
  • Collaborate with Product and Technical Support to resolve friction points and prioritize roadmap feedback.
  • Run voice-of-customer initiatives and create internal playbooks, reporting templates, and resources to support scalable growth operations.

Requirements

  • 10+ years of experience in Sales working for a BPO selling to enterprise customers.
  • Experience in the BPO space—ideally working within a large BPO selling to enterprise customers.
  • Financial services client experience within the BPO ecosystem is highly preferred.
  • Exposure to innovation and AI strategy within BPO services is a strong plus.
  • Create relationships, train and educate BPO organizations how to present Sanas produces and value
  • Proven success in renewals, expansions, and driving measurable customer value.
  • Strong analytical skills, comfortable with customer data, health scoring, and cohort analysis.
  • Skilled in cross-functional collaboration and influencing without authority.
  • Proficient with CS and CRM tools (Salesforce, Gainsight, Zendesk, etc.).
  • Excellent communication skills with a bias for action, experimentation, and continuous improvement.