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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in health insurance and employer benefits, providing guidance and support to members through various communication channels. Capable of onboarding new customers and addressing care journey issues while contributing feedback for product improvement.
Highest-signal resume keywords
Bilingual (English And Spanish)Bachelor’s Degree2 Years Related ExperienceKnowledge Of Healthcare And Insurance BenefitsExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EntrepreneurialSelf-DirectedValues-OrientedGrittyComfortable With Change
Tools & Technologies
Modern Web Applications
Industry Keywords
Health InsurancePatient AdvocacyHealth CoachingOnboardingMember SupportClaims IssuesProvider SearchClinical Care Management
About the role
Key responsibilities & impact- Provide accurate and easy-to-understand guidance in the complex world of health insurance and employer benefits across multiple channels (phone, text, chat, and email).
- Help new customers with their onboarding, making sure members understand and select appropriate health plans and other steps.
- Assist members with issues around their care journey - whether it’s finding a provider, helping with claims issues, or referring them to expert clinical care managers.
- Give feedback to the product team about member support issues so they can design better experiences.
- Generally strive to make sure members feel taken care of and love our service.
Requirements
What you’ll need- Bilingual (English and Spanish) preferred but not required
- Bachelor’s degree with 2 years of related experience in social work, patient advocacy, or health coaching preferred.
- Comfortable with remote work.
- Excellent communicator.
- Strong preference for candidates fluent in Spanish and English.
- Some knowledge of healthcare and/or insurance benefits preferred.
- Entrepreneurial. Self-directed. Excited to build something from scratch.
- Values-oriented. You care about making our healthcare system work better for people and business owners.
- Gritty. You aren’t worried about getting your hands dirty and working hard when you need to.
- Comfortable with change. We are a startup and need people who are ok doing things outside of their traditional job description.
- Comfortable with modern web applications. We are building all of our software in-house and you will be a key constituent in its development.
Benefits
Comp & perks- Remote company with a fully distributed team – no return-to-office mandates
- Direct positive impact on members’ lives – wait until you see the positive feedback members share every day