Operations

• Oversee and manage development and growth strategies for retail stores.
• Lead, mentor, and support the retail operations team including the retail corporate office and senior district managers.
• Ensure a collaborative, high-performance culture focused on achieving operational goals.
• Oversee ongoing projects and daily activities for department to ensure alignment with company policies and standards as well as the top 4 initiatives identified by the Head of Retail.
• Oversee, manage, and implement improvements in inventory management, order processing, and logistics.
• Evaluate retail workflows and systems to identify inefficiencies and recommend solutions.
• Partner with cross-functional teams to streamline processes.
• Provide regular reporting, including key performance indicators (KPIs), to the Head of Retail.
• Leverage data insights to inform strategic decisions and improve operational outcomes.
• Cultivate strong relationships with key clients, partners, and stakeholders.
• Assist Head of Retail with contract negotiation and terms to maximize value and service quality.
• Create improved onboarding training programs to ensure all staff receive proper training to provide the level of service expected at our stores.
• Design and implement training programs to enhance team capabilities and support career growth.
• Ensure staff are well-informed on new products, policies, and operational updates through regular communication.
• Work with Head of Retail to ensure the short-term and long-term goals are translated into actionable plans.

Director of Retail Operations

Senior Director, Operations

Senior Operations Manager