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CS Tech Support Engineer
Samsung ElectronicsSamsung CS Tech Support Engineer supporting UK HVAC and heat-pump partners. Providing first-line technical assistance, site support, case resolution, and service improvement.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical expertise in air-conditioning and heat-pump systems, providing effective support and training to both B2B and B2C partners. Capable of delivering high-quality technical assistance while maintaining excellent communication and problem-solving skills.
Highest-signal resume keywords
Technical SupportAir-Conditioning ExperienceHeat-Pump ExpertiseExcellent Communication SkillsProblem-Solving Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical AssistanceSite InspectionSupport Metrics ReviewAd Hoc ReportingTechnical Knowledge Sharing
Soft Skills
Empathic Customer LiaisonAttention to DetailMultitasking AbilityTeam CollaborationIndependent Work
Tools & Technologies
Partner PortalCustomer-Facing FAQsService BulletinsTraining Test BanksECC Question Banks
Certifications & Qualifications
Full UK Driving Licence
Industry Keywords
HVACB2B SupportB2C SupportField SupportTechnical Role Experience
About the role
Key responsibilities & impact- Provide telephone, email, and virtual technical support for enquiries from the CS Hotline
- Provide technical assistance to Climate Solutions UK B2B and B2C partner engineers
- Monitor Partner Portal cases and escalate or resolve issues with high-quality, detailed information
- Conduct technical site support and site inspection visits
- Share HVAC technical knowledge through informal support and planned training events
- Provide ad hoc reports to improve overall service and reduce future support requests
- Attend Samsung meetings and training, primarily in Chertsey, and dealer review meetings
- Review support metrics and key statistics with the line manager and Samsung
- Help compile customer-facing FAQs, service bulletins, technical tips, training test banks, and ECC question banks
Requirements
What you’ll need- Ability to liaise with customers in an empathic and technically effective manner
- Excellent communication skills and ability to advise non-technical customers
- Excellent telephone manner
- Ability to work independently and within a team
- Ability to work with Samsung sales to resolve partner issues
- Strong technical engineering background with proven technical-role experience in the air-conditioning and heat-pump industry
- Full UK driving licence with fewer than 6 points
- Tenacious problem-solving approach
- Attention to detail
- Ability to multitask and prioritise effectively
- Field air-conditioning and heat-pump support experience
Benefits
Comp & perks- Hybrid working – 3 days in the office and 2 days at home per week
- Bonus scheme linked to individual, team and company performance
- Pension contribution
- Three volunteering days each year
- 25 days holiday plus bank holidays and an additional day off for your birthday
- Access to discounts on a wide range of Samsung products
- Access to a discount shopping portal
- Up to 20 (pro-rata) Partner Absence days per calendar year to be used in times of need