Samsara

Customer Support

• Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services.
• Provide guidance and mentorship to CSS II team members to enhance team performance and efficiency.
• Demonstrate advanced proficiency in multi-channel servicing, including handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills.
• Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution.
• Lead or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes.
• Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders.
• Proactively improve customer support processes and contribute to the development of best practices and training materials for the team.
• Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Bilingual Customer Support Specialist

Product Marketing

• develop and evolve the platform story that unifies Samsara’s hardware, software, data, and AI capabilities into a cohesive value proposition
• translate complex technical concepts into clear, compelling narratives for diverse audiences (executives, CIOs, product users, partners, developers)
• partner with Product, Engineering, Sales, and Marketing to ensure consistent messaging across go-to-market plans, launch briefs, pitches, and demos
• lead the creation of platform pitch decks, quarterly roadmap narratives, and executive-ready content that support business priorities
• support field teams with high-leverage assets (solution briefs, enablement decks, etc.) that help drive adoption and pipeline
• shape, test, and occasionally present content for major events and keynotes, including breakout sessions, demos, and senior executive presentations
• work with event marketing and communications to ensure a consistent and impactful public narrative
• synthesize customer insights, competitive trends, and platform usage data into strategic positioning updates
• serve as a marketing lead on platform-level research and strategic briefs

Staff Product Marketing Manager

Sales Operations Manager

• Provide comprehensive operational support to the sales organization, including but not limited to account and opportunity management, and support case responses.
• Solve time-sensitive sales pain points in the moment to get deals across the line.
• Own enforcement of sales processes and policies.
• Work cross-functionally with internal stakeholders to support sales deals.
• Help administer sales tools, including Salesforce.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Sales Operations Coordinator

Manager

• Lead the sustaining Demand and Supply Planning teams that own forecasts for all Samsara hardware products globally, ensuring alignment across product families, regions, and sales segments.
• Collaborate tightly with Product and NPI Planning to ensure a smooth handoff from new product introduction into sustaining, including ramp curves, lifecycle transitions, and End-of-Life (EOL) planning for legacy products.
• Own the global demand forecasting process for physical products, consolidating signals from Sales, Product, Marketing, and historical performance into a coherent forecast that supports revenue, margin, and service-level targets.
• Translate demand into executable supply plans in partnership with Supply Chain, Global Operations Engineering, and Fulfillment to ensure capacity, materials, and production are aligned with forecast scenarios and buffers.
• Own the refurbishment and RMA demand and supply forecast, collaborating with vendors to ensure capacity, turnaround times, quality, and cost targets are met.
• Run recurring forecast and supply reviews (e.g. IBP/S&OP forums), clearly communicating changes in business trends, upside and downside scenarios, and risks & opportunities to the operating plan to senior leadership across Operations and Sales.
• Establish and own key planning KPIs such as forecast accuracy and bias, on-time delivery, out of region shipments, and excess & obsolescence (E&O), driving root-cause analysis and corrective actions with your team and cross-functional partners.
• Own and drive Samsara’s vendor managed inventory partnership, ensuring appropriate targets are established and communicated to manufacturers and stakeholders to support company goals.
• Drive process and systems improvements across forecasting, scenario modeling, and reporting—leveraging tools such as Databricks, Tableau, NetSuite, Salesforce, and e2open (or similar) to automate workflows and improve data quality and transparency.
• Coach, develop, and scale a high-performing planning team, setting clear expectations, providing regular feedback, and building career paths for both demand and supply planners across levels and geographies.
• Build strong cross-functional relationships with Sales, Sales Operations, Product, Hardware Product, Supply Chain, and Operations to ensure that planning insights are embedded in daily decisions and long-term strategy.
• Scope and lead high-impact cross-functional projects that sit at the intersection of planning, supply chain, and commercial strategy (e.g. demand outlier forecasting, safety stock optimization, buffer strategy for new regions), delivering measurable top- and bottom-line impact.

Manager II, WW Planning

• Define and manage end-to-end GTM strategy for an entire product area, including messaging, positioning, launch planning, sales enablement, and customer adoption.
• Fuel Product Adoption: Design and run marketing programs focused on driving the adoption and usage of recently launched products within our customer base.
• Be the Voice of the Customer: Engage regularly with customers through beta programs, feedback sessions, and events to build advocacy and gather insights.
• Empower Our Sales Team: Create and deliver high-impact sales enablement materials, including training, battlecards, competitor insights, and core messaging to help our sales team win.
• Create & Shape Content: Collaborate with marketing, comms, and video teams to create and vet compelling, customer-facing content that communicates our product value.
• Drive creative, multi-channel marketing campaigns that resonate with internal and external audiences.
• Measure What Matters: Analyze performance dashboards to measure product adoption, campaign effectiveness, and key business metrics, reporting on progress to leadership.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Senior Product Marketing Manager – Smart Trailers

Business Development Rep

• Drive pipeline through personalized outreach to prospects via phone, emails and Linkedin
• Have the opportunity to to participate in trade/shows events to represent the Samsara brand and connect with prospective customers and partners.
• Become a product expert and learn the Samsara way of selling
• Keep meticulous records of interactions with accounts in our CRM (Salesforce.com)
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices

Account Development Representative – DACH

Account Executive

• Negotiate and execute all facets of Samsara’s Enterprise renewal contracts using sound business judgment
• Develop and deliver win/win negotiation strategies that maximize contract value while protecting and enhancing the customer relationship
• Engage in strategic account planning with stakeholders at the Director+ level to ensure accountability across teams ahead of a renewal
• Work 6+ months in advance of upcoming renewals and maintain accurate forecasts
• Maintain a deep understanding of Samsara products and licensing models
• Monitor customer health metrics to proactively identify and communicate risks
• Work cross-functionally to resolve complex issues regarding the finalization of executables in addition to identifying expansion opportunities
• Track and maintain customer data and renewal information in Samsara systems
• Act as a Renewals brand ambassador internally
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Renewal Account Executive – Enterprise

Support Engineer

• Become an expert on Samsara’s product portfolio of complete Internet of Things (“IoT”) solutions combining hardware, software, and cloud to bring real-time visibility, analytics, and AI to operations across multiple industries.
• Use your technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
• Respond to customers and resolve their inquiries in a timely and helpful manner with a primary focus on meeting our SLA goals.
• Partner with Enablement to author and maintain customer-facing knowledge base articles to help improve the self-serviceability for our end users.
• Work closely to develop partnerships with our Engineering and Product teams in order to reproduce bugs and build testbeds as necessary.
• Provide direct feedback to Support Management for product and process improvements to help enhance the customer experience.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Technical Support Engineer

Sales

• Coach a team of ~4 account executives on sales strategy, pipeline reviews and achieve quarterly/yearly targets.
• Hire new account executives and provide both onboarding and ongoing coaching to ensure their growth and success.
• Support account executives through professional development plans.
• Provide clear and tactical feedback to account executives.
• Further culture within the team and commercial organization with high emotional intelligence.
• Collaborate with executive team to develop performance metrics.
• Coordinate the involvement of Field Sales Engineers and support teams so that performance objectives and customers’ expectations are consistently met.
• Work cross-functionally to strategically solve problems and project manage.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
• Hire, develop, lead and retain an inclusive, engaged, and high performing team.

Regional Sales Director – Select Enterprise

Operations

• Drive strategic planning initiatives to support Samsara’s long-term growth in partnership with Sales Leadership, Business Operations, Sales Operations, Finance, Marketing, and other cross-functional teams
• Develop insights and own analytical models that inform long-term and annual planning
• Guide Sales leaders through planning and strategic project outputs, incorporating their feedback, and guiding execution
• Prepare executive-level presentations, analyses, and talking points as part of planning and strategic project work
• Collaborate across Samsara, building trusted relationships across organizations and functions to create “connective tissue” between cross-functional teams
• Identify risks to growth goals and develop action plans to mitigate those risks
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally

Sales Operations and Strategy Manager

• Partner closely with Manager to VP-level CS Leadership to optimize our Customer Success motion, ensuring scalable, efficient processes that drive ACV, retention and expansion.
• Lead a team of high performing CS Ops professionals, and help Samsara continue to define and improve our model for post-sales Operational Support
• Run large cross-functional projects focused on improving Customer outcomes, including process redesign, tooling enhancements, and analytics-driven improvements.
• Intake, assess, and prioritize CS-specific requests and process gaps based on business impact and effort, developing a roadmap aligned to core company goals.
• Collaborate with Post Sales Systems and Rev Tech teams to enhance automation, deliver scalable tooling, define business requirements, conduct UAT, and manage end-user communications.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Manager, CS Operations

Project Manager

• Direct the end-to-end O2C portfolio with a relentless focus on operational uptime. You aren't just tracking milestones; you are identifying bottlenecks and implementing rapid-response solutions to keep the business moving.
• Conduct targeted market research to benchmark our O2C performance. You’ll translate industry "best practices" into practical, internal roadmaps that drive measurable ROI.
• Generate insights and recommend action to leadership by monitoring and analyzing core business metrics.
• Serve as the definitive Subject Matter Expert for daily O2C operations. You will use your deep process knowledge to conduct impact analysis on the fly, ensuring agile pivots don’t break downstream workflows.

Senior Project Manager – Finance Transformations

Recruitment

• Partner closely with recruiters and mid-level hiring managers to execute creative targeting strategies for high-volume, dynamic GTM roles across the UK and EMEA.
• Analyze recruitment data to identify bottlenecks and optimize your candidate engagement strategies, making decisions based on data, not gut feel.
• Begin fostering trust with hiring managers by influencing hiring priorities through deep market insights and competitive intelligence.
• Deepen your expertise in functional and technical challenges, becoming the go-to person for complex sourcing strategies.

GTM Sourcer

Events

• Monitor day-to-day SER queue health and agent availability to ensure service level agreements (SLAs), turnaround times, and review quality targets are met
• Maintain schedules and monitor time-off requests and time reporting for specialists
• Continually coach & educate specialists to ensure service levels are achieved and maintained.
• Conduct regular audits and reviews, through QA, and consistently coach agents on a day-to-day basis.
• Act as the first point of contact for escalations, policy clarifications, and day-to-day agent support needs.
• Some of your daily responsibilities include conducting quality checks of the specialist’s transactions to ensure a high level of quality.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
• Hire, develop, and lead an inclusive, engaged, and high-performing team.
• Work a full time 40 hour/week shift in 5x8 shift format.
• May be asked to work an assigned shift that covers after-hours and/or weekends and/or rotating shifts.

Safety Event Review Supervisor

Architect

• Facilitate workshops: Lead customer engagements to surface business goals, operational challenges, and success criteria
• Synthesize and present findings: Summarize insights into a clear point of view that aligns stakeholders around priorities and outcomes
• Quantify value: Translate qualitative pain points uncovered in discovery sessions into prioritized, data-backed value drivers with specific dollar-impact projections
• Scale programs: Build and lead the global program responsible for scaling best practices across the organization
• Mentor: Mentor and support BVS and Value Architect team members to raise overall quality and consistency
• Champion Samsara’s Culture Principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team