Sr. Manager, Support Readiness & Quality Insights

Samsara

13+ years of related professional experience, with at least 5 years in a people management role leading multi-functional teams; Demonstrated experience leading teams through technology or operational transformation, with a working knowledg…

Posted 6/23/2026Verified active Jul 25, 2026, 12:30 AMcontractRemote • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Emphasize leadership in AI transformation and operational excellence, with a focus on developing training programs and quality assurance processes. Highlight experience in cross-functional collaboration, program management, and data-driven decision-making to drive business impact.

Highest-signal resume keywords

AI-Native TransformationSupport Readiness DeliveryQuality Intelligence OperationsCoaching & Feedback InfrastructureCross-Functional Alignment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI ToolsProgram ManagementKPI Framework DevelopmentData-Driven Decision MakingQuality Assurance

Soft Skills

LeadershipCommunicationCollaborationCoachingAnalytical Thinking

Certifications & Qualifications

B.A./B.S. in EducationB.A./B.S. in BusinessB.A./B.S. in Quantitative Discipline

Industry Keywords

Operational TransformationCross-Functional LeadershipCustomer SuccessGrowth MindsetQuality Signals

Tech Stack

Tools & technologies

CloudGoIot

About the role

Key responsibilities & impact

Lead AI-Native Transformation by establishing workflows that leverage AI tools to scale capacity and improve output quality.
Own Support Readiness Delivery by designing and delivering onboarding, upskill, and continuous learning programs across all support tiers and channels.
Drive Quality Intelligence Operations by leading a team of QA analysts focused on audit execution, model validation, and trend identification.
Develop a Coaching & Feedback Infrastructure by building QA-to-coaching routing, calibration cadence, and feedback frameworks.
Drive Cross-Functional Alignment by serving as the connective tissue between learning outcomes, quality signals, and business priorities.
Measure What Matters by owning the KPI framework across both teams and translating program activity into business impact.
Champion Samsara’s Cultural Principles focusing on Customer Success, Building for the Long Term, Adopting a Growth Mindset, Being Inclusive, and Winning as a Team.

Requirements

What you’ll need

13+ years of related professional experience, with at least 5 years in a people management role leading multi-functional teams.
Demonstrated experience leading teams through technology or operational transformation, with a working knowledge of how AI tools are reshaping support and enablement functions.
Demonstrated experience partnering across functions including operations, product, or go-to-market to align program strategy to business priorities.
Strong program management skills including cross-functional leadership, systems thinking, and data-driven decision making.
Excellent communicator who can operate fluidly from analyst-level detail to VP-level narrative.
B.A./B.S., preferably in education, business, or another quantitative discipline.

Benefits

Comp & perks

Annual Base Salary $118,440—$190,350 USD.
Compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles).
Top performers have the opportunity to earn above-market compensation that can outpace the broader market over time.
Flexible, employee-led remote model.
Professional development stipend.
Comprehensive health and parental leave plans.