Manager, Strategic Services

Samsara

Manager leading the Resident Consultant team at Samsara to drive customer success and value realization. Enhancing service offerings and defining long-term strategies for enterprise customers.

Posted 6/9/2026full-timeRemote • Alaska, California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington • 🇺🇸 United StatesSeniorLead💰 $101,420 - $136,363 per yearWebsite

About the role

Key responsibilities & impact

Ensure ongoing success and value realization for Samsara’s enterprise customers
Define and execute long-term strategies for the Resident Consultant team
Find and grow the next generation of Resident Consultants
Keep executives informed of progress and advocate for change
Lead from the front with a willingness to get your hands dirty
Champion and embed Samsara’s cultural principles

Requirements

What you’ll need

8+ years in Customer Success, account management, or consulting
3+ years in management positions
Experience with $1M+ ACV customers
Experience with Enterprise SaaS
Ability to travel within the United States for customer meetings and events (up to 25%)
Experience in structured value delivery to achieve measurable business outcomes
Exceptional executive stakeholder management and communications
Proven track record of building trust and communicating effectively with a wide variety of stakeholders
Solutions-focused with strong problem-solving skills
Self-starter who takes initiative and thrives in a fast-paced environment
Diplomacy, tact, and poise under pressure
Demonstrated ability to foster an inclusive team environment
Bachelor's degree from a 4-year institution

Benefits

Comp & perks

Flexible working model
Professional development stipend
Comprehensive health and parental leave plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Successaccount managementconsultingEnterprise SaaSvalue deliverybusiness outcomes

Soft Skills

executive stakeholder managementcommunicationproblem-solvingself-starterinitiativediplomacytactpoise under pressureteam environment

Certifications

Bachelor's degree