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Samsara

Senior Bilingual Technical Support Specialist

Samsara

As a Technical Support Specialist at Samsara, you will resolve complex customer issues and drive product investigations. Join a team focused on enhancing operational safety and efficiency.

Posted 5/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $46,112 - $62,000 per yearWebsite

Tech Stack

Tools & technologies
CloudDNSIoTTCP/IP

About the role

Key responsibilities & impact
  • Serve as the escalation point for the most challenging customer cases.
  • Investigate and resolve advanced technical issues.
  • Lead in-depth root cause analysis of product issues.
  • Collaborate with Customer Success and Account teams for resolution timelines.
  • Provide guidance to Tier II and III support teams.
  • Identify recurring trends or product gaps from escalations.

Requirements

What you’ll need
  • Bachelor’s degree in a technical field (e.g., Engineering, Computer Science, Networking) or equivalent hands-on experience in technical support environments.
  • 4–6 years in a technical support or escalation role, ideally in SaaS, networking, or IoT environments.
  • Strong grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, etc.).
  • Familiarity with cloud platforms and connected hardware systems.
  • Experience using diagnostic tools, analyzing logs, and investigating multi-layered technical issues.
  • Comfortable interpreting API responses, JSON data, and web-based integrations.
  • Skilled in navigating cross-functional relationships with technical and non-technical stakeholders.
  • Excellent written and verbal communication skills.

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible working hours
  • Professional development stipend
  • Parental leave plans

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportroot cause analysisnetworking fundamentalsTCP/IPDNSDHCPVPNsdiagnostic toolsAPI responsesJSON data
Soft Skills
collaborationguidancetrend identificationcommunication
Certifications
Bachelor’s degree in technical field