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About the role
Key responsibilities & impact- Ensure ongoing success and value realization for Samsara’s enterprise customers who utilize Samsara’s Resident Consultant services.
- Define and execute long-term strategies for the Resident Consultant team that support Samsara’s commitment to providing excellent service.
- Find and grow the next generation of Resident Consultants at Samsara.
- Keep executives informed of progress and advocate for change when needed.
- Lead from the front with a willingness to get your hands dirty.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
- Hire, develop, and lead an inclusive, engaged, and high-performing team.
Requirements
What you’ll need- 8+ years in Customer Success, account management, or consulting.
- 3+ years in management positions, including recruiting and retaining top talent.
- Experience with $1M+ ACV customers.
- Experience with Enterprise SaaS.
- Ability to travel within the United States for customer meetings and events (up to 25%).
- Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
- Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
- Solutions-focused with strong problem-solving skills and a bias for action.
- Ability to think big while also executing with excellence.
- Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
- Bachelor's degree from a 4-year institution.
Benefits
Comp & perks- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
- Performance-based bonus/variable pay
- Equity opportunities for eligible roles
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementConsultingEnterprise SaaSValue DeliveryEngagement MethodologyStakeholder ManagementProblem-SolvingExecutive CommunicationTeam Leadership
Soft Skills
Emotional IntelligencePrioritizationTrust BuildingEffective CommunicationSolutions-FocusedInitiativeAdaptabilityDiplomacyTactInclusivity
Certifications
Bachelor's Degree