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About the role
Key responsibilities & impact- Observe and audit deal-related interactions and workflows
- Utilize best practices and a standardized rubric to ensure accuracy and service quality
- Leverage Excel and similar tools to analyze quality data and track metrics
- Support the Deal Support Quality Program through targeted auditing
Requirements
What you’ll need- 3-5 years of experience in a quality assurance, process improvement, or operations role
- Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits
- Strong analytical skills with proficiency in root cause analysis
- Excellent written and verbal communication skills
- A meticulous attention to detail and a passion for continuous process improvement
- Experience leveraging AI tools to automate quality workflows
Benefits
Comp & perks- Flexible working model
- Professional development stipend
- Comprehensive health and parental leave plans
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality assuranceprocess improvementroot cause analysisauditingdata analysis
Soft Skills
analytical skillswritten communicationverbal communicationattention to detailcontinuous improvement