Implementation Manager – Public Sector Customer Success

Samsara

. Own the ongoing success, value realization, and risk management of Samsara’s Mid-Market Scale customer segment, consistently meeting or exceeding KPIs.

Posted 4/21/2026full-timeRemote • Alaska, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Texas, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $109,480 - $147,200 per yearWebsite

About the role

Key responsibilities & impact

Own the ongoing success, value realization, and risk management of Samsara’s Mid-Market Scale customer segment, consistently meeting or exceeding KPIs.
Define and execute scalable, long-term customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal.
Lead and support the CSM team through critical customer engagements
Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices
Hire, develop and lead an inclusive, engaged, and high-performing team

Requirements

What you’ll need

5+ years as an individual contributor within Customer Success, account management or strategic consulting roles.
3+ years in a people manager or leadership role preferred.
Bachelor's degree from a 4-year accredited institution.
Experience working for a SaaS company
Led a team where each team member managed a portfolio of 50+ accounts.
Experience with “Tech Tech”, Scale, or Digital Customer Success programs.
Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains.
Experience using Gainsight.

Benefits

Comp & perks

Flexible working model
Professional development stipend
Comprehensive health plans
Parental leave plans
Performance-based bonuses
Equity for eligible roles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementstrategic consultingAI integrationautomationportfolio management

Soft Skills

leadershipteam developmentengagementinclusivityrisk management