Technical Account Manager

Samsara

. Act as a trusted technical advisor, delivering measurable business value .

Posted 4/10/2026full-timeRemote • Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Texas, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $76,458 - $102,800 per yearWebsite

About the role

Key responsibilities & impact

Act as a trusted technical advisor, delivering measurable business value
Optimize customers' technical health and mitigate risk
Build enduring relationships by translating operational goals into technical solutions
Foster collaboration with Sales, Support, and Product teams during critical incidents
Manage customer communications and expectations to successful resolutions

Requirements

What you’ll need

5+ years experience in a technical customer-facing role such as technical account management, solutions consulting, or customer success
Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience
Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations
A data-informed approach to understanding customer needs
Strong English written and verbal communication skills
A team player who thrives in a fast-paced environment

Benefits

Comp & perks

Flexible working model
Professional development stipend
Comprehensive health and parental leave plans

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical account managementsolutions consultingcustomer successhardware troubleshootingsoftware troubleshootingAPI integrationsdata-informed approach

Soft Skills

communication skillsteam playercollaborationrelationship buildingcustomer communication management

Certifications

Bachelor’s degree in Management Information SystemsBachelor’s degree in Computer Science