Technical Account Manager
Samsara
full-time
Posted on:
Location Type: Remote
Location: Alaska • California • United States
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Salary
💰 $76,458 - $102,800 per year
About the role
- Act as a trusted technical advisor, delivering measurable business value
- Optimize customers' technical health and mitigate risk
- Build enduring relationships by translating operational goals into technical solutions
- Foster collaboration with Sales, Support, and Product teams during critical incidents
- Manage customer communications and expectations to successful resolutions
Requirements
- 5+ years experience in a technical customer-facing role such as technical account management, solutions consulting, or customer success
- Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience
- Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations
- A data-informed approach to understanding customer needs
- Strong English written and verbal communication skills
- A team player who thrives in a fast-paced environment
Benefits
- Flexible working model
- Professional development stipend
- Comprehensive health and parental leave plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical account managementsolutions consultingcustomer successhardware troubleshootingsoftware troubleshootingAPI integrationsdata-informed approach
Soft Skills
communication skillsteam playercollaborationrelationship buildingcustomer communication management
Certifications
Bachelor’s degree in Management Information SystemsBachelor’s degree in Computer Science