Samsara

Customer Success Manager

Samsara

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Salary

💰 $1 - $2 per year

Job Level

SeniorLead

About the role

  • Hire, onboard, and develop a high-performing team of CSMs
  • Set clear expectations, goals, and KPIs
  • Run structured 1:1s, pipeline reviews, and risk reviews
  • Own and continuously improve the Digital Scale journey for Mexico
  • Define and execute digital plays in partnership with Marketing and CS Operations
  • Analyze engagement data to identify gaps
  • Ensure a seamless transition between digital and human-led touchpoints
  • Ensure the team drives measurable value for mid-market customers
  • Review and elevate Customer Success Plans and Business Reviews
  • Manage book-of-business risk and support CSMs in high-stakes moments

Requirements

  • 8+ years in Customer Success, Account Management, Consulting, or a related customer-facing role
  • 3+ years directly managing a team of CSMs or similar roles
  • Proven track record driving portfolio-level outcomes
  • Experience operating in a high-volume, scaled CS environment
  • Demonstrated ownership or hands-on experience with digital customer journeys
  • Experience in B2B SaaS or technology-driven environment
  • Strong executive presence and communication skills
  • Data-driven operating style
  • Ability to build trust and collaborate cross-functionally
  • Full professional fluency in English (written and spoken)
Benefits
  • Flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
  • Total rewards and benefits designed for high-impact builders
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementAccount ManagementConsultingDigital Customer JourneysData AnalysisB2B SaaSPortfolio ManagementKPI SettingRisk ManagementTeam Management
Soft Skills
LeadershipCommunicationCollaborationTrust BuildingExecutive PresenceData-Driven Decision MakingGoal SettingProblem SolvingInterpersonal SkillsAdaptability