Samsara

Technical Account Manager

Samsara

full-time

Posted on:

Location Type: Remote

Location: Mexico

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About the role

  • Drive Customer Impact & Value Realization: Go beyond technical support to consistently deliver measurable value
  • Execute Transformational Technical Account Management: Independently manage a portfolio of accounts, developing tailored success plans and identifying and mitigating risks to customer health
  • Demonstrate Deep Technical Acumen & Samsara Expertise: Be the primary technical point of contact, mastering Samsara's platform, including APIs, hardware, and software
  • Provide Consultative Problem Solving & Solutioning: Employ a consultative approach to understand the root cause of customer challenges
  • Communicate with Influence and Clarity: Lead customer meetings with confidence
  • Foster Cross-Functional Collaboration: Partner effectively with Sales, Support, Product, and Engineering teams
  • Demonstrate Ownership and Act as a Multiplier: Take initiative on team projects and process improvements
  • Embody Samsara's Values & Principles: Consistently champion and role model Samsara's core values

Requirements

  • 5+ years experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success
  • Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience
  • Exceptional technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations
  • Strong passion for technology and a commitment to continuous learning, including an interest in AI and its applications
  • A data-informed approach to understanding customer needs and a demonstrated ability to build trusted, long-term relationships
  • Strong English written and verbal communication skills
  • A team player who thrives in a fast-paced environment and works effectively with internal teams to drive customer success
Benefits
  • A flexible, employee-led remote model
  • Professional development stipend
  • Comprehensive health and parental leave plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical account managementsolutions consultingcustomer successAPI integrationshardware troubleshootingsoftware troubleshootingdata analysisAI applicationstechnical literacyconsultative problem solving
Soft Skills
communicationcross-functional collaborationownershipinitiativerelationship buildingteam playeradaptabilityinfluenceclaritycontinuous learning