Director, Sales Engineering – SE Desk
Samsara
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $152,992 - $273,200 per year
Job Level
About the role
- Build and lead Samsara’s “SE Desk” Sales Engineering organization covering North America, maintaining a multi-year forward looking plan for scaling the program.
- Develop and lead an inclusive, engaged, and high performing organization
- Lead from the front in high-impact situations, serving as a thought leader and executive sponsor for the SE Desk service offering
- Own your organizations’ performance against all sales goals and ensure cross-functional partnerships are productive and efficient
- Develop strategies and processes that enable our Sales Engineering organization to scale, engaging leadership and stakeholders to build consensus
- Support any technical escalations that may arise from your organization’s presales activities (product issues, feature requests, etc.)
- Sample the customer experience by installing, testing and using the gear you are selling
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- Hire, develop and lead an inclusive, engaged, and high performing team
Requirements
- 4-year degree from an accredited university
- 5+ years of experience managing a technical team, ideally in a sales engineering capacity
- Proven success in hiring, developing, and retaining diverse talent
- Experience creating scalable and consistent feedback loops enabling your Management Team to participate in process improvements and scaling activities
- Ability to construct and evaluate robust SE coverage ratios based on Sales need across different segments globally.
- Experience building processes and integrating software tools to measure organizational performance
- Experience prioritizing feedback from Sales Team members, prospects, and customers to drive product and process development
- Experience collaborating with internal cross functional teams (Product Management, Customer Success, Support, etc.) to deliver results as part of the sales cycle
- Success in managing relationships with external technology partners through complex sales cycles
- Experience building programs with well defined SLA’s, multiple cross functional stakeholders, and international scope
Benefits
- Flexible working model
- Professional development stipend
- Comprehensive health and parental leave plans
- Above-market total compensation with performance-based bonuses and equity
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales engineeringprocess improvementperformance measurementtechnical team managementcustomer experience samplingfeedback loop creationSE coverage ratio evaluationprogram developmentSLA definition
Soft Skills
leadershipteam developmentinclusive culture promotioncross-functional collaborationthought leadershiprelationship managementstrategic planningengagementcommunication
Certifications
4-year degree