Samsara

Senior QA Analyst – Deal Support

Samsara

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Job Level

Senior

About the role

  • Observe and audit deal-related interactions and workflows across various internal systems to assess performance, adherence to policy, and identify trends
  • Utilize best practices and a standardized rubric to ensure the highest standards of accuracy and service are being delivered.
  • Design and support a coaching framework that enables managers to deliver impactful feedback to their teams
  • Leverage Excel, Google Sheets, and similar tools to analyze quality data, track metrics, and derive actionable insights.
  • Deliver data-driven recommendations on service and process quality to Deal Support leadership
  • Support the Deal Support Quality Program through targeted auditing, designing agile monitoring forms to collect qualitative insights, and leading investigative projects that identify opportunities to improve behaviors, processes, and tools
  • Work collaboratively with cross-functional partners in Sales, Sales Operations, and Systems teams to improve processes and achieve consistent outcomes for quality initiatives
  • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices

Requirements

  • 3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs
  • Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
  • Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance
  • Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders
  • A meticulous attention to detail and a passion for continuous process improvement
  • Ability to work independently in a dynamic and fast-paced environment.
  • Industry-standard quality or process improvement certifications (e.g., COPC, Six Sigma, ASQ) is preferable
  • Experience incorporating stakeholder feedback (like CSAT or internal surveys) into the quality improvement process is a plus
  • Experience with software used for quality assurance tracking and reporting is a strong plus
  • Familiarity with the sales deal lifecycle or a business operations environment is a strong plus
  • Experience with Salesforce is preferred, but not required.
Benefits
  • Competitive total compensation package
  • Employee-led remote and flexible working
  • Health benefits
  • Accommodations for persons with disabilities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
quality assuranceprocess improvementroot cause analysisdata analysisauditingmetrics trackingfeedback deliveryquality programserror trend identificationagile monitoring
Soft Skills
analytical skillscommunication skillsattention to detailindependencecollaborationconstructive feedbackdynamic adaptabilitycoachingleadershippassion for improvement
Certifications
COPCSix SigmaASQ