Assist the Global Sales Team with their technical inquiries and tasks by monitoring and maintaining an inbound question queue
Assist with technical trials across Samsara’s Sales Engineering team as necessary to convey the value of a Samsara solution within a prospect’s operation.
Create software scripting solutions and integrations where appropriate to assist with technical proof of concepts.
Be available for internal Q&A from Samsara account teams requesting technical assistance on behalf of their customers
Produce and manage digital content to assist with product learning, product adoption, hardware installation, and software configuration
Update and manage internal hardware and software lab infrastructure, both in office and remote kits.
Coordinate and participate in new product testing activities.
Gather and highlight industry-specific customer use cases for Samsara solutions by working with technical sales teams
Coordinate cross functional communication to ensure prospect success (RFP responses, Product Feature Request management, Customer Support triaging, etc.)

Requirements

BS in Electrical Engineering, Computer Science, Mechanical Engineering, Industrial Engineering, or related discipline
Preferred 1+ years experience working with customers in a pre-sales or support capacity
Ability to explain complex technical concepts to non-technical audiences
Basic understanding of electronics and electrical systems
Well-versed in one of the following: cloud software, networking, automation and control systems
Experience tinkering with hardware gadgets, sensors, or vehicles is a plus
Bilingual French speaker

Benefits

Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Much, much more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

software scriptingintegrationscloud softwarenetworkingautomation systemscontrol systemselectronicselectrical systemshardware installationsoftware configuration

Soft Skills

technical assistancecommunicationcustomer supportproblem-solvingcross-functional coordinationtechnical explanationproduct adoptionteam collaborationcustomer engagementuse case gathering

Certifications

BS in Electrical EngineeringBS in Computer ScienceBS in Mechanical EngineeringBS in Industrial Engineering