Samsara

Senior Manager, Customer Success

Samsara

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $119,000 - $170,000 per year

Job Level

Senior

About the role

  • Own the ongoing success, value realization, and risk management of Samsara’s Mid-Market Scale customer segment, consistently meeting or exceeding KPIs.
  • Define and execute scalable, long-term customer success strategies, including standardized playbooks for onboarding, adoption, expansion, and renewal.
  • Lead and support the CSM team through critical customer engagements.

Requirements

  • 5+ years as an individual contributor within Customer Success, account management, or strategic consulting roles.
  • 3+ years in a people manager or leadership role preferred.
  • Bachelor's degree from a 4-year accredited institution.
  • Experience working for a SaaS company.
  • Led a team where each team member managed a portfolio of 50+ accounts.
  • Experience with “Tech Tech”, Scale, or Digital Customer Success programs.
  • Experience Integrating AI/automation into customer success workflows to drive team members' productivity gains.
  • Experience using Gainsight.
Benefits
  • Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementstrategic consultingAI integrationautomationportfolio management
Soft Skills
leadershipteam supportcustomer engagementstrategic planning