Samsara

Customer Success Manager III

Samsara

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Tech Stack

IoT

About the role

  • Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
  • Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
  • Create launch plans and a roadmap to increase product usage.
  • Track implementation progress, participation, product adoption, and account health.
  • Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
  • Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
  • Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, be inclusive and win as a team) as we scale globally and across new offices.

Requirements

  • 5+ years of experience in a Senior Customer Success, Enterprise Customer Success Manager, Senior Account Management, or Strategic Consulting role. Enterprise SaaS experience preferred.
  • Bilingual (Spanish and English) is required
  • Strong spoken and written language skills for working with multiple teams and publishing documentation.
  • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
  • Experience supporting or working with technical products.
  • Excellent consultative skills with experience in end to end system implementations.
  • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Bachelor’s degree from a 4-year institution.
  • Candidate must be based in Mexico.
Benefits
  • Full time employees receive a competitive total compensation package along with employee-led remote and flexible working
  • health benefits
  • much, much more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Enterprise SaaSsystem implementationscustomer engagementproduct adoptionIoT platformdeployment managementconsultative skillsaccount health trackingtraining facilitationtechnical product support
Soft Skills
emotional intelligencepriority managementcommunication skillsdiplomacytactpoise under pressuretrust buildingcollaborationcustomer success focusgrowth mindset