Customer Success Manager III
Samsara
full-time
Posted on:
Location Type: Remote
Location: Mexico
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Tech Stack
About the role
- Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
- Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
- Create launch plans and a roadmap to increase product usage.
- Track implementation progress, participation, product adoption, and account health.
- Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
- Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a growth mindset, be inclusive and win as a team) as we scale globally and across new offices.
Requirements
- 5+ years of experience in a Senior Customer Success, Enterprise Customer Success Manager, Senior Account Management, or Strategic Consulting role. Enterprise SaaS experience preferred.
- Bilingual (Spanish and English) is required
- Strong spoken and written language skills for working with multiple teams and publishing documentation.
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence.
- Experience supporting or working with technical products.
- Excellent consultative skills with experience in end to end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Candidate must be based in Mexico.
Benefits
- Full time employees receive a competitive total compensation package along with employee-led remote and flexible working
- health benefits
- much, much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Enterprise SaaSsystem implementationscustomer engagementproduct adoptionIoT platformdeployment managementconsultative skillsaccount health trackingtraining facilitationtechnical product support
Soft skills
emotional intelligencepriority managementcommunication skillsdiplomacytactpoise under pressuretrust buildingcollaborationcustomer success focusgrowth mindset