Enterprise Implementation Consultant
Samsara
full-time
Posted on:
Location Type: Hybrid
Location: Fort Worth • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $85,085 - $128,700 per year
Job Level
Mid-LevelSenior
Tech Stack
IoT
About the role
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Represent Samsara in internal customer meetings to address daily operational blockers
- Coordinate actively between the customer’s internal teams to maintain project momentum outside of formal status calls
- Manage driver and vehicle profiles (adding/removing users, updating cost centers), annotate unassigned drive miles, and handle general system improvements
- Ensure the back-end system functions correctly, including auto-notifications for repeat offenders and escalations
- Ensure regulatory compliance (e.g., geofencing), providing required reports and predictive analytics, and ensuring behavioral scorecard and progressive accountability systems are working correctly
- Manage the "Unassigned Driving" queue by investigating root causes (e.g., forgotten logouts) and queuing corrections for client approval
- Manually audit vehicle and driver profiles to ensure Samsara data matches the system of record until automation is fully implemented
- Execute ad-hoc report requests to provide leadership with immediate high-level visibility
- Build and maintain drill-down reports for specific regions or divisions using Samsara’s Advanced Custom Reports (ACR) module
- Proactively monitor for power disconnects, camera obstructions, and overdue check-ins
- Assist drivers with ELD entries, answering Hours of Service (HOS) questions (e.g., Personal Conveyance, Yard Moves), explaining violations, and troubleshooting mobile app issues
- Act as the Tier 2 subject matter expert for complex Hours of Service (HOS) questions that field supervisors cannot resolve
- Monitor the event "Closeout" process to ensure supervisors are correctly documenting disciplinary actions and notes before closing events
- Build bespoke Web-Based Training (WBT) modules, including executive kick-off videos
- Host bi-weekly open calls (e.g., Tuesdays 9-10 AM) to answer ad-hoc questions from field drivers and managers
- Maintain accurate device inventory tracking, track RMA status and spare hardware inventory
- Champion, role model, and embed Samsara’s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices
Requirements
- 4+ years of experience in a transportation or fleet management role
- DOT compliance experience preferred
- Experience supporting or working with technical products and software
- Solutions-oriented with strong problem-solving & project management skills
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution.
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving a large and complex customer base in B2B SaaS
Benefits
- Health benefits
- Employee-led remote and flexible working
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IoT platform managementregulatory compliancepredictive analyticsdata auditingreport generationproject managementsystem implementationproblem-solvingHours of Service (HOS) knowledgeWeb-Based Training (WBT) development
Soft skills
consultative skillscommunicationtrust buildinginitiativediplomacytactpoise under pressurecustomer success focusteam collaborationadaptability
Certifications
Bachelor’s degreeDOT compliance certification