Samsara

Customer Success Manager – Mid Market

Samsara

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇩🇪 Germany

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Job Level

JuniorMid-Level

Tech Stack

IoT

About the role

  • Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
  • Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
  • Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
  • Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
  • Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
  • Serve as a mentor to the wider Customer Success and Support teams

Requirements

  • Fluency in German required
  • 2-4 years of experience in a Customer Success, support or account management role. Enterprise SaaS experience preferred
  • This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
  • The is a high volume role, strong prioritisation skills required in order to maximise impact
  • Experience supporting or working with technical products
  • Solutions-oriented with strong problem-solving skills
  • Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
  • Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
  • Diplomacy, tact, and poise under pressure when working through customer issues
  • Bachelor’s degree from a 4-year institution
  • Strong bias for action, the ability to think big, with insistence on high standards
  • Experience serving and supporting multi product solutions with Enterprise clients
  • Thrives in an unstructured, fast-paced, and change-heavy environment
Benefits
  • Full time employees receive a competitive total compensation package along with employee-led remote and flexible working
  • health benefits
  • much, much more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessAccount ManagementEnterprise SaaSTechnical Product SupportWorkflow OptimizationProblem-SolvingMetrics AnalysisSuccess PlanningStakeholder CommunicationTrust Building
Soft skills
Emotional IntelligencePriority ManagementSolutions-OrientedEffective CommunicationInitiativeDiplomacyTactPoise Under PressureAdaptabilityHigh Standards
Certifications
Bachelor's Degree