Customer Support

• Help the Samsara team both in our Mexico City office and online to resolve their tech problems.
• Manage a ticket queue and seek opportunities to improve how we work.
• Completing new hire onboarding including ordering and provisioning of laptops, client peripherals, telephony, and managing system access.
• Support hardware recovery and asset management.
• Managing office endpoints like printers, laptops, conferencing room equipment, and more.
• Managing employee access to Samsara’s cloud infrastructure.
• Working closely with IT Specialists to deliver infrastructure projects and upgrades, including network connectivity, security audits, new SAAS roll-outs/integrations, scripting activities, etc.
• Documenting IT policies and procedures.
• Partner with adjacent tiers and teams for escalations and process enhancements.
• Drive core operations that keep the company secure and productive.
• Deploy and manage systems that foster collaboration and productivity at scale.
• Plan and integrate the tools and services which run our workplaces.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

BT Support Specialist I

Customer Service Manager