Senior Manager, Digital Renewals
Samsara
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Texas, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $105,840 - $151,200 per year
Job Level
Senior
About the role
- Own strategy and operations for sales-assisted, self-service, and auto-renewal commercial renewals
- Lead, develop, and inspire a team responsible for 1:1 and scaled renewal motions
- Collaborate with Sales, Customer Success, Product, and Marketing to optimize the digital renewal journey and drive improved retention and expansion
- Set and manage performance metrics aligned to renewal revenue, customer experience, and operational efficiency
- Build processes and leverage technology to improve automation, self-service, and enablement for the renewal customer base
- Serve as a champion for customer value, identifying and removing renewals friction points and proactively mitigating churn risk
- Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices
Requirements
- 7+ years experience in SaaS, recurring revenue, or subscription-based business, with emphasis on renewals or customer success
- 3+ years of people management experience, including managing managers and scaling teams
- Deep experience with digital commerce or self-service renewal workflows
- Track record driving measurable improvements in renewal rates and customer lifecycle performance
- Strong analytical and process optimization skills, with experience using CRM and digital tools
- Excellent cross-functional communication and project leadership abilities
Benefits
- Competitive total compensation package
- Employee-led remote and flexible working
- Health benefits
- Much, much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SaaSrecurring revenuesubscription-based businessdigital commerceself-service renewal workflowsanalytical skillsprocess optimizationCRM
Soft skills
people managementcross-functional communicationproject leadershipteam developmentinspirationcustomer value advocacy