Senior Software Engineer, Post Sales Systems
Samsara
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, California, Connecticut, Florida, Illinois, Massachusetts, New Jersey, New York, Ohio, Texas, Virginia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $114,538 - $154,000 per year
Job Level
Senior
Tech Stack
PythonSQL
About the role
- Serve as the primary technical owner and architect for our Zoom Contact Center (CCaaS) platform, responsible for its overall configuration, health, and strategic roadmap.
- Design, implement, and maintain all sophisticated interaction routing flows and treatment logic to optimize customer experience and agent efficiency.
- Architect and build custom solutions using Python to create custom AI agents, platform extensions, and integrations for the live CCaaS environment.
- Deploy, manage, and optimize native CCaaS-based AI solutions (e.g., real-time transcription, agent assist, sentiment analysis) to drive operational improvements.
- Evaluate, select, and integrate third-party APIs for conversational AI, generative AI, and other critical services to enhance our platform.
- Implement and manage real-time data processing workflows and API-driven services to connect our contact center with other business-critical systems.
Requirements
- 6+ years of experience in a technical role (e.g., Solutions Architect, Sales Engineer, technical Product Manager) focused on enterprise software, SaaS, or AI.
- 3+ years of direct, hands-on experience with contact center (CCaaS) and routing.
- Proven experience with Python.
- Strong proficiency with RESTful APIs, real-time data processing, and complex system integrations.
- Strong proficiency with SQL and database management.
- Experience managing the technical lifecycle of complex enterprise projects or products.
Benefits
- Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonRESTful APIsreal-time data processingSQLdatabase managementinteraction routingAI solutionscustom solutionssystem integrationsCCaaS