Customer Engagement Specialist
Avēsis
Customer Success Manager
Samsara
full-time
Posted on:
Location Type: Remote
Location: Remote • Alaska, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Texas, Virginia, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $85,085 - $114,400 per year
Job Level
Mid-LevelSenior
Tech Stack
IoT
About the role
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
- Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
- Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
- Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
- Serve as a mentor to the wider Customer Success and Support teams
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Requirements
- 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
- This role requires up to 25% travel.
Benefits
- Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementStrategic ConsultingEnterprise SaaSTechnical Product SupportProblem-SolvingWorkflow OptimizationMetrics DevelopmentSuccess Planning
Soft skills
Emotional IntelligencePriority ManagementCommunicationTrust BuildingInitiativeDiplomacyTactPoise Under PressureMentorshipCollaboration
Certifications
Bachelor's Degree
