Customer Success Representative

SambaSafety

Customer Success Representative ensuring smooth service delivery and addressing inquiries for SambaSafety's driver monitoring software. Focus on customer relationship management and support throughout the product lifecycle.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $40,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Support customers by answering questions, providing training, researching inquiries, and providing exceptional service delivery to all customer segments.
Focus on ongoing adoption and assist customers throughout their lifecycle, helping them unlock maximum value from products and services.
Resolve frontline issues for Success accounts, ensuring their issues are resolved as quickly and smoothly as possible.
Maintain detailed and thoughtful documentation of customer interactions and next steps in Salesforce.
Serve as a trusted advisor and advocate for internal and external customers.
Educate existing accounts on new features and product tools.
Provide service on account maintenance issues and best practices.

Requirements

What you’ll need

Detail-oriented and thoughtful in documented next steps in the SambaSafety CRM (Salesforce)
Experience working in multiple systems simultaneously to generate cohesive responses back to our customers.
Experience asking discovery questions that may lead to expansion opportunities
Comfortable working remotely and maintaining a regular schedule
Preference for industry experience in telematics, auto-insurance industry, fleet management, department of motor vehicles, customer success, and/or customer support.

Benefits

Comp & perks

Unlimited Paid Time Off and Paid Volunteer Days
401k Employer Match
Generous Healthcare Benefits
Wellness & Tuition Reimbursement
Flexible Work Arrangements
Lots of Samba swag
Samba Events including our famous Samba Sprint

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

detail-orientedthoughtfulcustomer servicetrusted advisoradvocateeducatorproblem-solvingcommunicationdocumentationdiscovery questioning