SambaNova Systems

Full Stack Support Engineer

SambaNova Systems

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

GoITSMPythonShell Scripting

About the role

  • Own end-to-end technical support for customers in your region across SambaRack, SambaStack, and SambaCloud
  • Serve as the regional support lead and primary technical point of contact for your customer base
  • Support customers in debugging machine learning models and resolving complex, full-stack computing environment issues
  • Participate in on-call rotations as required to ensure continuous coverage for production environments
  • Partner with the global support lead and other regional leads to maintain and continuously improve support processes and procedures
  • Coordinate with site reliability engineers to proactively reduce reactive customer issues
  • Coordinate with field service representatives to minimize the impact and duration of maintenance windows
  • Provide structured product feedback to engineering via Jira
  • Assist engineering by testing new features prior to release
  • Author and review internal and external knowledge base articles
  • Contribute to and review product documentation to ensure accuracy and completeness

Requirements

  • Bachelor's degree in Computer Science or Information Technology, or 2+ years of hands-on IT or technical support experience
  • Solid understanding of AI and machine learning concepts and terminology
  • Demonstrated troubleshooting skills and strong critical thinking in complex technical environments
  • Working knowledge of Shell scripting, Go, or Python
  • Familiarity with computer networking troubleshooting and IT Service Management (ITSM) processes
  • Exceptional communication and presentation skills
  • Strong relationship management skills
  • Excellent interpersonal, planning, and organizational skills
Benefits
  • 95% premium coverage for employee medical insurance
  • 77% premium coverage for dependents
  • Health Savings Account (HSA) with employer contribution
  • Dental insurance
  • Vision insurance
  • Short/Long term Disability insurance
  • Basic Life insurance
  • Voluntary Life insurance
  • AD&D insurance plans
  • Flexible Spending Account (FSA) options
  • Subscription to Headspace
  • Gympass+ membership access to physical gyms
  • One Medical membership
  • Counseling services with Employee Assistance Program
  • Well-being benefits for you and your dependents
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
machine learningtroubleshootingShell scriptingGoPythonIT Service Management
Soft Skills
communicationpresentationrelationship managementinterpersonalplanningorganizationalcritical thinking
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information Technology