Senior IT Manager

Samba TV

IT Operations Manager managing full-scope corporate IT at San Francisco and Los Angeles offices. Ensuring seamless technology operations and support for end-users and infrastructure.

Posted 5/8/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $90,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

AzureDNSJamfMacOS

About the role

Key responsibilities & impact

Serve as the primary IT contact for all employees at assigned West Coast office locations
Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems
Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability
Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets
Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests
Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments
Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring
Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day-one readiness
Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management
Manage and maintain office network infrastructure including Wi-Fi, switches, and local connectivity
Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs
Engage with external vendors for hardware, software, and services procurement
Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts.

Requirements

What you’ll need

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
5+ years of experience in IT system administration, IT operations, or a similar multi-discipline IT role
Proven ability to independently manage corporate IT across multiple disciplines in a fast-paced technology environment
Strong hands-on experience with macOS and Windows endpoint management in enterprise environments
Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement
Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management
Working knowledge of networking fundamentals: Wi-Fi, DNS, DHCP, VPNs, and basic firewall concepts
Strong problem-solving skills with the ability to work independently and manage multiple priorities simultaneously
Excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.

Benefits

Comp & perks

Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact.

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Hard Skills & Tools

IT system administrationIT operationsmacOS managementWindows endpoint managementMDM platformsidentity providersnetworking fundamentalsproblem-solvingdevice lifecycle managementSaaS services

Soft Skills

independent managementstrong problem-solvingexcellent communicationability to manage multiple prioritiesability to explain technical concepts

Certifications

Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science