Account Manager

• Act as the primary point of contact for EMEA clients, including agencies, publishers, and advertisers, building strong long-term strategic relationships
• Lead end-to-end onboarding, platform training, and ongoing enablement on Semasio’s Semantic Targeting Platform and the broader programmatic ecosystem
• Review campaign briefs, recommend targeting strategies, build custom segments, and monitor performance to deliver optimisations and ensure successful campaign delivery
• Provide hands-on technical support, troubleshooting issues through the internal ticketing system and partnering with Product and Engineering as needed
• Analyse client usage and engagement data to identify opportunities for increased platform adoption and develop strategic plans and business cases to scale accounts
• Identify and drive upsell and cross-sell opportunities while delivering insights, reports, and regular check-ins to support client growth and retention
• Serve as a strategic advisor by sharing market trends, campaign ideation, and education on ACR and contextual targeting, and by feeding client needs into product roadmap discussions
• Contribute to internal knowledge-sharing and training initiatives to strengthen team capabilities and support cross-functional collaboration.

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