Senior Project Manager / Service Manager, Bilingual
Concentrix
ITSMPMP
Quality Analyst, Project Coordinator – Spanish
Sama
contract
Posted on:
Location Type: Remote
Location: Remote • 🇨🇷 Costa Rica
Visit company websiteJob Level
JuniorMid-Level
About the role
- Review and audit labeled datasets for both text and image-based content to ensure accuracy, consistency, and adherence to guidelines.
- Document and share feedback with the individual labelers
- Identify trends and insights in quality performance, and effectively mitigate quality performance issues.
- Communicate quality trends and insights to the customer. Calibrate with the customer on instructions and edge cases.
- Evaluate responses generated by AI, verifying correctness, clarity, relevance, and alignment with task instructions.
- Apply knowledge of Consumer Packaged Goods domain to accurately classify and/or describe products.
- Collaborate with cross-functional teams to update labeling workflows and improve quality.
- Monitor performance metrics (e.g., accuracy rates, inter-rater agreement) and contribute to continuous improvement initiatives.
- Generate responses with intentional but realistic grammar, spelling, and structural errors.
- calibration sessions to align QA standards across teams and help train new reviewers or analysts.
- Adapt quickly to evolving guidelines, new task types, and AI model updates in a fast-paced, iterative environment.
- Ensure that documentation is up to date.
Requirements
- English as a second language - minimum B2 English proficiency required.
- C2 level of Spanish
- Ability to follow linguistic and situational writing prompts.
- Excellent written communication and coordination skills
- 2 years working experience in a corporate/ business environment.
- Prior experience in at least one of the following:
- Linguistic QA
- Data annotation for NLP/AI projects
- ESL/EFL teaching, editing, or copyediting
- Keen eye for detail - spotting subtle grammar and structure issues others miss.
- Comfortable reviewing and providing feedback on structured data.
- Ability to give actionable and constructive feedback to annotators.
- Experience with creating and tracking timelines, milestones, and status reports is a plus.
- Access to your own laptop for work.
Benefits
- Sama is proud to offer competitive compensation corresponding to market data & level of experience.
- health insurance
- dental
- vision
- life insurance
- holiday and vacation policies
- professional development stipends
- paid sabbatical program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
linguistic QAdata annotationNLPAI projectsgrammarspellingstructured datafeedbackperformance metricsquality assurance
Soft skills
written communicationcoordinationattention to detailconstructive feedbackadaptabilitycollaborationtrend analysisinsight generationproblem-solvingtraining