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Senior Consultant / Manager – IT Governance, IT Service Management
Salve.InnoConsultant Senior / Manager focused on IT Governance & Service Management at Salve.Inno Consulting, aiding in IT transformation projects. Role demands expertise in service optimization and IT governance.
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Design, implement or overhaul IT governance frameworks and service management models
- Define roles, responsibilities, processes and governance bodies (committees, RACI, escalation procedures, etc.)
- Structure and optimize ITSM processes using market best practices
- Define, implement and monitor performance indicators, SLAs, OLAs and management dashboards
- Perform organizational diagnostics and identify improvement opportunities for IT services
- Develop operational action plans and support their deployment
- Produce deliverables for IT leadership and executive committees (briefing notes, decision dossiers, strategic presentations)
- Lead workshops, facilitate decision-making and support teams in change management
- Advise clients on governance, organization and service management best practices
- Contribute to business development and client relationship management
- Occasionally supervise junior consultants as project needs dictate
Requirements
What you’ll need- 6 to 12 years’ experience in an IT consulting firm or within an IT department
- Strong experience in IT governance, ITSM, service management or IT organization transformation
- Good knowledge of ITIL, COBIT frameworks or equivalents
- Technical understanding of IT environments (systems, networks, applications, infrastructure, operations)
- Ability to communicate effectively with technical teams, DevOps, cybersecurity and business stakeholders
- Excellent writing and synthesis skills
- Advanced proficiency in PowerPoint, Excel and tools for producing executive-level deliverables
- High level of autonomy in managing engagements and strong client orientation
- Analytical mindset, rigor and ability to structure complex problems
- Experience facilitating workshops and supporting organizational change
- Fluent French required; professional working English appreciated
Benefits
Comp & perks- Remote work up to 2 days per week
- Profit-sharing arrangements and employee benefits
- Meal vouchers (restaurant tickets)
- Collaborative, entrepreneurial environment
- High degree of autonomy in engagements
- Strategic projects with executive-level stakeholders
- Career development opportunities
- Support for skills development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT governanceITSMservice managementIT organization transformationITILCOBITperformance indicatorsSLAsOLAsorganizational diagnostics
Soft Skills
communicationwritingsynthesisautonomyclient orientationanalytical mindsetrigorproblem structuringfacilitationchange management