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B2B Business Travel Consultant, GDS
Salve.InnoB2B Business Travel Consultant in an international TravelTech company. Supporting corporate travellers with travel bookings and customer service in a dynamic environment.
About the role
Key responsibilities & impact- Provide high-quality travel support via phone, email, and chat
- Manage hotel, flight, rail, and car rental bookings accurately and efficiently
- Handle complex itineraries, ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
- Support customers with self-service functionality across digital platforms and mobile applications
- Ensure compliance with travel policies, operational procedures, and global travel regulations
- Work closely with internal teams to resolve travel-related issues and improve customer experience
- Maintain strong knowledge of suppliers, destinations, booking systems, and travel industry processes
- Participate in internal training sessions, supplier updates, and operational meetings
- Provide operational feedback to improve processes and customer satisfaction
- Maintain SLA targets, quality standards, and operational KPIs within a dynamic support environment
Requirements
What you’ll need- Fluent German and good English communication skills (B2 level or higher)
- Previous experience within Business Travel or Corporate Travel environments
- Hands-on experience with GDS systems such as Sabre, Amadeus, or Galileo (essential)
- Strong understanding of ticketing, reissues, cancellations, EMD/MCO issuance, and PNR management
- Knowledge of complex itineraries, airfare construction, negotiated fares, and routing
- Understanding of ARC and BSP booking practices
- Experience with NDC, low-cost carriers, and third-party aggregators is considered an advantage
- Strong customer service and communication skills
- Ability to multitask and manage urgent travel requests effectively
- Comfortable working in a fast-paced international support environment
- Availability to work rotating shifts between Monday and Friday, 07:00 AM - 07:00 PM
Benefits
Comp & perks- Comprehensive healthcare, insurance, and wellbeing support
- Retirement savings and equity participation opportunities
- Flexible time-off policies and parental leave benefits
- Travel-related perks and commuting support
- Modern international office environment with collaborative culture
- Strong professional growth and career development opportunities within a high-growth technology company
- Dynamic and innovation-focused work environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GDS systemsSabreAmadeusGalileoticketingreissuescancellationsEMD issuanceMCO issuancePNR management
Soft Skills
customer servicecommunicationmultitaskingproblem-solvingoperational feedbackteam collaborationadaptabilityattention to detailtime managementinterpersonal skills