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CRM Administrator
Salve.InnoCRM Administrator maintaining company's CRM platform and managing user access rights. Involves daily operations, ticket handling, and coordinating with vendors for tech support.
About the role
Key responsibilities & impact- Support daily operations and upkeep of the company's CRM platform
- Manage user account creation, updates, deactivation, and access rights
- Track system performance and flag technical problems
- Ensure data integrity through uploads, clean-ups, and accuracy checks
- Help configure workflows, automations, and custom settings
- Administer Zendesk, handling ticket views, triggers, automations, and user permissions
- Oversee ticket volume and proper assignment
- Produce reports on ticket efficiency and team KPIs
- Streamline Zendesk support workflows
- Deliver initial internal troubleshooting for system queries
- Coordinate with third-party vendors on escalated tech issues
- Participate in testing new features, integrations, and updates
- Document all configurations and procedures
Requirements
What you’ll need- Bachelor's degree in Information Systems, Business, IT, or equivalent
- 1–2 years' hands-on experience with CRM platforms
- Familiarity with Zendesk or similar ticketing tools (e.g., views, triggers, ticket handling, user management)
- Keen eye for detail and solid problem-solving abilities
- Solid grasp of system logic, workflows, and data handling
- Proficiency in Excel and basic reporting functions
- Capacity to work autonomously while juggling priorities
- Prior experience in financial services or forex is a plus
- Basic understanding of APIs or integrations is advantageous
- Knowledge of CRM automation is beneficial
Benefits
Comp & perks- Attractive salary tailored to experience, skills, and results
- Full private health insurance coverage
- Year-end bonus tied to performance
- Flexible hybrid schedule (3 office days, 2 remote) post 3-month onboarding
- Continuous training and career growth programs
- Dynamic international team environment
- Plus many additional perks!
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM platformsZendeskticketing toolsExcelreporting functionsAPIsintegrationsdata handlingworkflowsCRM automation
Soft Skills
problem-solvingattention to detailautonomyprioritizationcommunication
Certifications
Bachelor's degree in Information SystemsBachelor's degree in BusinessBachelor's degree in IT