Customer Support Representative, German

Saltz.app

Customer Support Representative assisting restaurants in Germany and Lithuania. Ensuring a smooth ordering experience and onboarding new clients through excellent service.

Posted 5/18/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSenior💰 €25,000 - €30,000 per yearWebsite

About the role

Key responsibilities & impact

Handle inbound calls from restaurants to help resolve ordering and delivery issues and provide effective solutions
Identify opportunities for account growth, including cross-selling and driving additional revenue when appropriate
Call newly registered restaurants that have expressed interest in high daily volume. Follow a structured cadence (calls, emails, WhatsApp) to qualify, convert, and onboard them within 10 days
Manage written communication channels, including reviewing and logging claims
Coordinate with stakeholders across the company to ensure smooth resolution and information flow

Requirements

What you’ll need

1–3 years of inside sales, telesales, or customer outreach experience. Experience in high-volume call environments preferred
Fluent in Lithuanian, English, and German (C1 level)
Strong phone presence, persuasive communication, and objection-handling skills
Comfortable executing multi-attempt outbound cadences and working in a target-driven environment
Experience with CRM and ticketing systems (Salesforce, HubSpot, or Zendesk)
Results-driven, organized, and able to manage many leads/accounts simultaneously
Basic understanding of restaurant industry needs is a plus

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Saltz.app Website LinkedIn All Job Openings 11 - 50 employees 🤝 B2B 🏪 Marketplace B2B
Marketplace Saltz. app is a B2B online marketplace that connects restaurants and professional chefs directly with a network of verified suppliers offering fresh and frozen meat, seafood, poultry, produce and other essentials. The platform provides transparent pricing, order and claims management, flexible payment terms, fast delivery and local customer support, enabling chefs to source ingredients from over 50 suppliers and 1,000+ products worldwide. Saltz. app targets VAT-verified business customers and emphasizes removing middlemen to simplify food sourcing for hospitality businesses. Customer Support Representative, German Job not on LinkedIn 🔥 1 minute ago 🇩🇪 Germany – Remote 💵 €25k - €30k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇩🇪 German Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Handle inbound calls from restaurants to help resolve ordering and delivery issues and provide effective solutions
Identify opportunities for account growth, including cross-selling and driving additional revenue when appropriate
Call newly registered restaurants that have expressed interest in high daily volume. Follow a structured cadence (calls, emails, WhatsApp) to qualify, convert, and onboard them within 10 days
Manage written communication channels, including reviewing and logging claims
Coordinate with stakeholders across the company to ensure smooth resolution and information flow 🎯 Requirements
1–3 years of inside sales, telesales, or customer outreach experience. Experience in high-volume call environments preferred
Fluent in Lithuanian, English, and German (C1 level)
Strong phone presence, persuasive communication, and objection-handling skills
Comfortable executing multi-attempt outbound cadences and working in a target-driven environment
Experience with CRM and ticketing systems (Salesforce, HubSpot, or Zendesk)
Results-driven, organized, and able to manage many leads/accounts simultaneously
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Hard Skills & Tools

inside salestelesalescustomer outreachobjection handlingmulti-attempt outbound cadences

Soft Skills

persuasive communicationstrong phone presenceresults-drivenorganized