Customer Success Program Architect
Salsify
full-time
Posted on:
Location Type: Remote
Location: United States
Visit company websiteExplore more
Salary
💰 $132,600 - $156,000 per year
About the role
- Support pre-sales and sales cycles by providing scalability strategy insights and best practices.
- Coordinate all Teams during sales cycle to ensure alignment between CS, Support, Services, and Sales.
- Produce program plan highlighting global onboarding strategy including all workstreams.
- Support Global Enterprise Architecture expansion workshops. Focus on best practice: Global data aggregation strategy, Salsify Instance model definition, User management strategy, Organization change management guidance and tracking.
- Support onboarding of local/brand specific CSM on the global account; Share account adoption & growth strategy; help define/review local and brand level strategy.
- Recommends and executes joint success plans with portfolio of customers at the Executive Sponsor level and manage relationships/politics and conflicts.
- Executes strategic business reviews up through senior leadership to share progress, metrics, wins and recommendations for the future (products and services).
- Collects metrics to develop business value assessments of customers' Salsify investment.
- Helps customers plan and execute a digital shelf program - this often requires change management guidance and is a key piece of the role!
- Creates playbooks and informs processes for how we can scale our approach towards supporting our largest and most complex customers.
Requirements
- 10+ years of success with account management, global services delivery and scalability management in a consulting or SI firm.
- Proven record of driving measurable customer outcomes and success with large, complex customers
- Experience leading multiple large, sophisticated technical projects and/or enterprise-level programs
- Ability to compel customers and internal partners to act and hold them accountable to their commitments
- History leading business transformation programs, including those that involve C-Suite commitment and change management
- Track record of fostering a collaborative environment across sales, services, product and marketing peers
- Ability to navigate data and people to find answers.
Benefits
- Competitive Salary
- Equity
- 401 (k)
- Unlimited Vacation
- Full Benefits: Medical, Dental, and Vision Insurance
- Company provided Life Insurance and Short Term Disability as well as additional voluntary insurance elections
- FSA: Medical, Commuter, and Dependent Care
- HSA: Tax-advantaged Medical Savings Account
- 18 Week Paid Maternity & 10 Week Paid Parental Leave Program
- Referral Bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
scalability strategyglobal onboarding strategydata aggregation strategyuser management strategychange managementbusiness value assessmentsdigital shelf programaccount managementglobal services deliveryenterprise-level programs
Soft Skills
relationship managementcollaborationaccountabilityleadershipcommunicationstrategic thinkingproblem-solvinginfluencingconflict resolutioncustomer advocacy