Salsify

Community & Content Manager

Salsify

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $102,000 - $120,000 per year

About the role

  • Developing and implementing community engagement strategies that align with the company’s goals and objectives
  • Managing and growing our online community presence across various platforms, including Slack and the community platform (TBD)
  • Assist in thought leadership content development
  • Create engaging and shareable content for LinkedIn, and newsletters
  • Identify collaboration opportunities with key partners in the space
  • Build relationships with brands and retailers in the space to create a community of experts and executives to engage with
  • Provide community feedback and key topics back to the business
  • Monitor social media campaigns and analyze web traffic from the online community using key performance indicators (KPIs)
  • Work with external partners to increase DSI content reach
  • Participate and assist with DSS events and executive dinners
  • Fostering a positive and inclusive community environment, encouraging active participation and interaction
  • Monitoring and responding to community members’ inquiries, comments and feedback in a timely and professional manner
  • Collaborating with internal teams, including marketing, customer support and product development, to ensure consistent messaging and support for community initiatives.
  • Analyzing community metrics and trends to identify opportunities for improvement and growth.
  • Organize and host virtual events, webinars and community meetups to engage and connect with our audience.

Requirements

  • 5+ years experience in a communications or PR role
  • Ability to develop creative, engaging and original content
  • Exceptional written and oral communication skills
  • Good customer service, interpersonal skills and networking skills
  • Friendly and outgoing personality
  • Knowledge of commerce industry
  • Good judgment and problem-solving skills.
Benefits
  • Health & medical benefits
  • Flexible spending accounts
  • Flexible PTO
  • Total Rewards plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community engagement strategiescontent developmentsocial media campaignsweb traffic analysiskey performance indicatorsevent organizationvirtual eventswebinarscommunity metrics analysis
Soft Skills
written communicationoral communicationcustomer serviceinterpersonal skillsnetworking skillsproblem-solvingcreativityjudgmentfriendly personalityoutgoing personality