Customer Success Manager – Upselling, German Speaking

Salonkee

Customer Success Manager enhancing Salonkee’s growth for German speaking clients through strategic upselling and building strong relationships. Responsible for ensuring clients realize the full value of our digital solutions in the beauty industry.

Posted 7/30/2026full-timeLuxembourg • 🇱🇺 LuxembourgMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic upselling and client education, with a strong focus on customer satisfaction and retention. Proficient in risk identification and management, leveraging analytical skills to enhance client engagement and drive growth.

Highest-signal resume keywords

Fluency In German And EnglishOutstanding Written And Verbal Communication SkillsProven Sales ExperienceStrong Analytical And Problem-Solving SkillsClient Education

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

High EnergyMotivatedExcited About Driving Growth

Tools & Technologies

Software Platforms

Industry Keywords

Strategic UpsellingClient FeedbackRisk Identification And ManagementData-Driven InsightsClient Retention

About the role

Key responsibilities & impact

Strategic Upselling: Identify opportunities to upgrade existing clients to more comprehensive packages and introduce them to our payment services, and additional functionalities
Product Mastery: Develop an in-depth understanding of Salonkee’s software to provide expert guidance on its extensive features and benefits
Feedback Loop: Systematically collect and channel client feedback to our product development team to refine and enhance our offerings, ensuring our solutions align with market needs and client expectations.
Client Education: Conduct training sessions to educate clients on the full capabilities of Salonkee's software, reinforcing the value it adds to their business.
Risk Identification and Management: Proactively identify any potential risks that might affect client satisfaction or engagement and address these issues promptly to maintain high client retention rates.

Requirements

What you’ll need

Fluency in German and English is required.
Outstanding written and verbal communication skills, with the ability to present complex solutions clearly and persuasively.
Adept at working with software platforms, with a keen interest in staying updated on the latest technologies.
Strong analytical and problem-solving skills to navigate client issues in a dynamic, fast-paced environment.
Proven sales experience with a strong focus on customer satisfaction and retention.
High energy, motivated, and excited about driving growth and achieving results.
A love for numbers and growth, with the ability to translate data-driven insights into strategic actions.

Benefits

Comp & perks

A competitive remuneration package.
A dynamic, international, and supportive work environment with a strong team culture.
Flat hierarchies that promote open communication and encourage putting your ideas forward
The opportunity to be part of a success story and make a tangible impact on the future of the beauty and wellness industry.
Regular company events to foster team bonding and create opportunities for networking and collaboration